Modern-world communication occurs at lightning speed and today’s workforce is populated by five generations (all with differing needs). In response, we are shifting the way we communicate, motivate, innovate and performance manage… Traditional management approaches alone no longer cut the mustard.
Our in-house Management and Leadership training programmes and tailor-made solutions focus on nurturing modern managers to make their mark and contribute to the realisation of your organisation’s strategic objectives. Call us to chat about your requirements (or invite us over for coffee!) and we will create an inspiring development solution that raises the game of your management teams.
Bespoke Learning Solutions
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With three decades of experience under our belt and technology
at our fingerprints, we create perfect solutions to meet
ambitious objectives, within budget, for small
teams or whole organisations.
This short one-day programme introduces new and aspiring team leaders and managers to the world of management development. It provides basic understanding and important skills to build confidence. Modules include:-
As the title says this programme is for those who are moving into roles that will test their resilience and skills as leaders. The programme runs over 8 days and focuses on both ‘The What’ and ‘How to’. Modules include:-
This programme is aimed at senior managers who are taking additional strategic responsibilities and is flexible to accommodate different functions and roles. It takes the delegates through proven business modules that will ground them throughout their process of creating and implementing strategic organisational change. It covers five key areas:-
This programme delivers knowledge, understanding and skills required in senior leadership roles in ambitious organisations. It is a Master’s level programme and is recognised by ILM as a Leadership Development Award. Each module is 2 days separated by several weeks during which participants receive 1-2-1 coaching.
Module 1. Who are you? Developing a highly authentic leadership style
Module 2. Leadership Theory
Challenges in the VUCA economy and the psychological contract with employees
Leadership Uncovered is a modular programme designed progressively to impart the key knowledge and skills required to be an impactful and successful leader. Leading Self, Leading Others and Leading Changecan be delivered as standalone programmes or, as complete leadership development package. The highly interactive content focuses delegates on exploring their leadership attitudes and behaviours, which amounts to approximately 60% of the programme.
The remaining content is focussed on developing leadership skills. Participants develop self-awareness and different leadership approaches to suit different challenges and situations. The structure allows for individual work-based assignments to be implemented between modules to evidence and practice skills which are reviewed at each subsequent module.
If you are looking for something completely different, or if delegates are training room weary, then Salt Cay, which is totally experiential development event, might be the answer. The aim of the event is for delegates to experience a catastrophic customer service situation for which delegates have to work as a team to provide solutions. The detailed storyline raises customer service and attitude issues; with a large focus on how people behave when faced with difficulties. Everyone has a part to play and each has their own individual and group ‘agenda’ – will the delegates lose focus on what is important? Or will they remain customer focussed throughout the challenge? Time will tell.
The second half focuses on skills and behaviours required to interact positively and proactively with customers so that they really experience service at its best.
Many managers can only fulfil their role competently if they have a good grasp of business finance. Being able to understand balance sheets, profit and loss accounts, cash flow and budgets are the essential components. Being competent at communicating financial information is frequently important.
This two-day programme provides the foundation knowledge of P&L and balance sheets, writing and managing budgets in a practical and interesting way. The topic may be serious, even daunting to some people, however it is delivered in a fun and engaging way; even for those who may have an instinctive aversion to the topic.
This exciting exploration of leadership and team building skills is aimed at team leaders and managers of people, who would like to develop and perfect their skills in a team environment in their organisation. Through entertaining and practical activities, delegates experience how a team grows and develops to achieve maximum performance.
They are led by the experienced facilitator to understand the roles that people adopt when leading and working with others as part of a team. Delegates will enjoy discovering their own personal strengths. From the combined learning on this programme, delegates return to work and make maximum impact on their teams performance whether they are leading the team or contributing as a team member.
The ability to manage conflict is critical for many roles in public, private and third sector organisations. This programme provides the high level understanding and develops self-awareness and skills to become proficient in this challenging area.Participants leave this programme with the tools to recognise and head-off conflict at an early stage, and manage and resolve conflict that has already developed.
This provides organisations with the capacity to minimise escalation of issues to HR teams or senior management. Key areas include: Understanding Conflict; Emotionally Intelligent Behaviour; Conflict Management Modes; Conflict Management Prevention & Resolution Strategies; and Moving Forward.
This professional and versatile programme will be of benefit to anyone who needs to better understand the purpose and processes of Strategic Thinking and Planning. It is designed to be delivered at a Senior Level and is designed to be flexible to accommodate different functions and roles. The content offers a broad spectrum of practical skills and theoretical models, as well as case studies. Time is allowed during the programme to enable delegates to apply the learning directly to their own organisation or area of responsibility.
The programme is dynamic, inspiring, and interactive with minimum lecture input from the trainer and maximum interaction between delegate groups to develop strategies during this workshop. Participants leave with foundation strategies that can be further developed in their future planning activities.
The subject of Strategic Management and Strategic Planning can sometimes be daunting. Where do we start, once weve started, where do we go next, and ultimately, how can we ensure that our strategies are embedded into the organisational culture and performance. This programme is aimed at senior and middle managers and takes them through proven business models which inform their process of strategic organisational planning.
The byword programme focuses on practical application using established models, and is pitched at an appropriate level for attendees, and contextualised for your organisation. This creates a common platform from which the entire management structure of your organisation can move forward together. You may consider supplementing this programme with executive coaching where appropriate for those who wish to take their strategic management to a more refined level.
Technology, globalisation and increasing competition drive change at an unrelenting pace. We all know this but many people are change-averse and flounder when faced with it. This programme is designed to explore how we respond to change and prepare participants to plan, manage and implement change at all levels.
The programme features the Generation Game, which explores how different generational groups respond to changes in their environment and how we can collaborate to achieve our objectives. The programme immerses delegates in a complex business simulation which brings to the surface all the nitty-gritty to do with change. Through careful facilitation, participants analyse their findings and prepare to apply the learning to their own roles.Investment in this Leading Change for Managers programme will develop your organisations culture to seek, plan, manage and embrace change.
This lively and entertaining programme focusses on the skills and behaviours used in cognitive coaching, a versatile tool for any manager to use in the development of their people. It is the foundation to promoting coaching and to build a learning culture in your organisation. The programme is very practical and fast moving. Day 1 focusses on learning key skills and techniques. Day 2 is spent on the practical application of the learning to delegates own coaching opportunities.
The programme introduces scenarios that allow participants to try out the skills and techniques and receive feedback from the training facilitator and colleagues. The core of this workshop is to ensure that everyone leaves with the confidence and ability to carry out coaching sessions effectively to build capability through your organisation.
Delegation is an important skill for managers and team leaders; it enables them to give time to their most important responsibilities while extending the capabilities and accountabilities of their team members. This workshop introduces a delegation process that embeds as part of the management culture of your organisation.
Through scenarios and practical examples, participants become fully prepared to make effective delegation part of their management toolkit as an important part of developing and motivating a team and its members.
This extremely energetic and practical programme provides delegates with the skills and knowledge to challenge themselves to think differently and channel their Creativity. It promotes the ability to invent and innovate and to uncover enhanced solutions to problems. Throughout the workshop participants have ample opportunity to practice their new skills; and they take away a toolkit of creative techniques. The programme is facilitated at all levels to match the current ability of the delegates and to recognise the existing creative environment.
This insightful and enjoyable advanced and effective communications skills programme covers aspects of verbal communication including the skills required and the behaviours involved. Delegates will explore the behaviour that will enhance the interactions with others using robust analytical tools and simple practical activities. This is much more than a programme to improve how delegates talk to others, it is designed to help them develop and maintain effective and productive working relationships with their colleagues.
This programme develops the understanding of what a healthy work-life balance is. By highlighting the importance of personal management and planning delegates will not only improve their individual productivity, but minimise their stresses and enhance their thinking process. The programme will be tailored to reflect the specific challenges that staff face in a working environment.
This highly focused programme has been designed to provide learning on how to motivate other people and how to maximise the performance of team members. The programme leads delegates through the more formal aspects of motivation, listening, performance management and coaching, whilst always remembering that we are dealing with people; so team leaders and management style are always kept high on the agenda.
The programme objective is to ensure that delegate team leaders and managers are confident and proactive in motivating, supporting, performance managing and coaching individuals within their teams to ensure higher levels of output. The programme is also designed to ensure that delegates understand the importance of their style and how they promote a positive working environment where individuals can flourish.
Interviewing Skills with Unconscious Bias Awareness – 2 Days
This interviewing skills programme merges a ‘toolkit’ of techniques that can be applied in day-to-day interview situations, together with creating an awareness of the counter-productive dangers of interviewer bias. The skills elements extend to what is applicable in a range of interviews such as recruitment, appraisal and performance management, absence, discipline, and grievance.Interviews are used to make decisions about a vast range of issues; an individual’s suitability for employment or promotion, to evaluate performance or decide on disciplinary or grievance situations.
There is a constant danger that interviewers consciously discriminate through prejudice or ignorance. What is less known is that people often take decisions that discriminate without even realising they are doing so because of unconscious bias.
This popular course provides delegates with a foundation understanding of how to plan and manage most projects. It is approved by ILM, is non-examined but requires full attendance by delegates to receive their (optional registration) ILM development programme certificate.
This course is fast paced and workshop style involving group discussion, individual and syndicate group exercises involving case studies and practical development of project plans. Whilst all essential theory is fully explored the emphasis is on practical application through case studies or actual work-based projects relevant to delegates.
This versatile time management programme will be of benefit to anyone who would like to improve the way they manage their time and set their priorities.
Whilst the programme contains an essential amount of theory, its focus is on helping delegates to develop effective and practical strategies that they can apply immediately within their day-to-day role and lives. It provides insight into personal behaviours and styles.
This carefully designed and facilitated programme will help delegates understand and manage their stress levels at work. Additionally, for those who manage others, it will provide skills to help others in their team manage stress effectively, staying focused on the work tasks in hand. The programme combines traditional methods of analysing stress and pressure, with innovative tools and techniques drawn from the world of Neuro-Linguistic Programming, to provide a unique and powerful strategy for combating everyday stress related issues.
Time is a valuable yet perishable commodity for all of us and it is becoming more important to be able to manage. Anyone who has deadlines to meet, and responsibility for organising their own workload and priorities, will benefit from this one day time management programme. Throughout the programme you will analyse your current use of time and work out how you can organise and manage your priorities in the best possible way. You will leave the course with the skills and tools to immediately gain benefit from managing you time more effectively.
Management and leadership skills are crucially important for anyone who wants to be a successful manager of people. Nowhere is this more important than when the team that you manage is geographically dispersed or operate in a remote environment. This programme is designed to build on existing management skills and experience but focus on the specific challenges of managing remote teams, or individuals in a remote organisational structure.
The programme is facilitated as an interactive workshop designed to explore appropriate subjects relevant to your organisation and management team. It will be enhanced and supported by the facilitator using underpinning theories and models.The learning gained will have a direct impact on motivation, teamwork and engagement of participants teams.
I would recommend Righttrack without hesitation to work with you on your management development programme.
Their approach is excellent, delivery always exceeds expectations and, most importantly, the benefits are transferred back into the workplace. The pre-planning / briefing is always thorough and challenging – vitally important as this ensures the most appropriate learning outcomes."