Customer Service Training

FOR ORGANISATIONS WHO WANT THEIR SKILLS TO STAND OUT FROM THE CROWD

Over the many years we’ve been designing and delivering customer service training we’ve worked with hundreds of incredible organisations, supporting them to embed a culture of customer service excellence.

We can create a bespoke training solution tailored to your every need (and budget) or deliver a tried and tested off-the-shelf programme. We can come and train your teams, or train your trainers to train them. We can focus on internal or external service, office or field based teams, dealing with each and every customer group, across any sector, to deliver excellence beyond excellence.



WHAT TO EXPECT FROM OUR CUSTOMER SERVICE TRAINING PROGRAMME

The aim of our customer service skills training programme is to better the service and customer care your teams give to each and every one of your customers.

Our Customer Service Skills Training Takeaways:

  • Improved self-awareness
  • Higher levels of confidence
  • The ability to deal with difficult situations and the art of dealing with customer complaints
  • Interacting positively and proactively with customers
  • Customer service team leadership

Bespoke Learning Solutions
OFF-THE-SHELF Programmes

Customer Service Training Programmes


Customer Service Face to Face 1-Day

Customer Service on the Telephone 1-Day

Complaints Handing & Assertiveness 1-Day

Showing Customers You Care 2-Day

Developing Positive Relationships 1-Day

Managing Your Customers (ILM Approved) 3-Day

The Customer Journey & Skills Development 1.5-Days

Delivering Customer Service Excellence (ILM Approved) 1-Day

Salt Cay Customer Service Experiential

Venice Customer Experience Experiential Event

How to WOW Customer Service

Colours of Communication’ Self-Assessment & Skills Development

1-Day Customer Service: The Generation Game

NEC

Customer Service Training

IKEA

Customer Service Training

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We are so confident you will love what we do, and the way that we do it, that we’d like to offer you a FREE in-house taster session.

Drop us a line

How can we help?

Call: +44 (0)121 222 7313

Email: enquiries@righttrackuk.com

Customer Service Training

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