Case Studies

Search Case Studies
NEC
Customer Service Training
The Story

Customer satisfaction research highlighted that although customers were content, they rarely gave top marks. As an organisation striving for world-class performance, the NEC Group sought to give customers a truly exceptional experience that would keep them coming back time and time again…

View Detail
Midland Heart
Equality Diversity Training, Home Portfolio
The Story

Midland Heart are is one of the top housing associations in the UK, providing affordable housing to over 70 000 customers. They have a strong commitment to the development of their people and wanted to expand their suite of existing equality and diversity training to nurture a culture of ‘speaking out’. They sought a provider to develop a solution that was flexible, practical, sustainable and cost-conscious…

View Detail
Midland Heart
UB Portfolio
The Story

Midland Heart is one of the top housing organisations in the UK, providing affordable housing to over 70 000 customers. The business has a clear commitment to its values and the development of employees and wanted to work with a provider to expand their suite of existing equality and diversity training. The solution they sought was one that offered new approaches while being flexible, practical, sustainable and cost-conscious…

View Detail

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Learn More Here. Ok