Social Housing Training
Righttrack Consultancy delivers training solutions
for the social housing sector:
Organisational Development
Management & Leadership
Customer Care
Equality & Diversity
Customer testimonials
"I knew straight away that Righttrack were a company that ARK wanted to work with. We share the same values and are driven by the same purpose - to add value and to make a difference.
Meeting and working with Righttrack team has been an absolute privilege. ARK and Righttrack now have a relationship and a friendship which will continue long after our Management Development Programme is finished.
The training that has been delivered by Righttrack has exceeded all our expectations. It has been both innovative and creative and will have an impact on all our staff and the people we support for years to come."
Lynne Fowler, Ark Housing Association Limited, Learning & Development Co-ordinator
"The programme was fun and varied due to the use of lots of different learning techniques and because of this we have experienced many changes. Righttrack has a huge amount of experience and so has been there to help at every step of the process."
Marina Banner, The Community Housing Group, Group Director
"The modular Leadership Development programme was thoughtfully designed to meet the outcomes we wanted, and was delivered with flair, sensitivity and a passion to embed learning. Every person connected to Righttrack that I have spoken to or worked with has provided his or her service to an excellent standard."
Sue Lyndsay, Berneslai Homes, Learning and Development Manager
"The Management Development Programmes provided by Righttrack brought a breath of fresh air into our organisations training schedule. They are delivered with such professionalism and enthusiasm by the facilitators that they cannot fail to inspire the delegates. Righttrack has brought about a change for the better in our managers approach to their roles which has had a positive impact on their teams achievements."
Linda Lane, The Community Housing Group, Head of Human Resources
"Just to say that I can't believe how lucky I and ARK are in having found Righttrack. From the start they have been fantastic; they are a joy and a pleasure to work with. I can't imagine not working with them, they feel like part of ARK already! I look forward to building on and developing the relationship we have with Righttrack."
Fiona Katz, Ark Housing Association Limited, HR Director
In-company / bespoke training benefits
Righttrack Consultancy offers in-company training programmes that deliver results.
The training can be bespoke to the exact requirements of the client or selected from Righttrack's extensive portfolio of existing programmes. People are often pleasantly surprised that both these options can offer cost effective alternatives to sending a number of staff on a standard open (public) course.
Frequently Asked Questions:
What is the difference between an in-company and an open training programme?
What is the main benefit of bespoke training?
How much does bespoke training cost?
Organisational Development
Righttrack has real expertise in supporting organisational development projects in the public and social housing sectors.
The scope of a project is determined by the requirements of a specific organisation. Organisational development projects include :
working with executives to support the development of strategy or business plans
the development of employee engagement strategies
the development of leadership & management skills
Much of the training we offer to the social housing sector has involved an
element of organisational development and reflects very much the principles
articulated in the MacLeod report on enhancing performance through
employee engagement.
Leadership Development
Effective and efficient leadership within any organisation is vital and the social housing sector is no exception. Righttrack can produce a bespoke development programme to meet your specific needs or alternatively you can make use of an existing programme.
An example leadership development programme is described below.
The programme is designed as 4 x 2-day modules or it can be customised to suit your particular organisation.
The modules comprise:
Module One – Strategic Leadership & Leading Self
Module Two – Leading Others
Module Three – Innovating & Leading Change
Module Four – Organisational Acumen & the Strategic Leadership Toolkit
ILM approved Management Development programmes
Righttrack can provide an ILM approved bespoke programme based on the specific needs of an individual client.
Righttrack's ILM approved Housing Association Management Development programme is an example of an already approved programme. This carefully designed programme consists of 3 x 2 day modules each of which addresses typical skills relevant to social housing sector management.
The modules comprise:
Module One – Managing / Leading Self
Module Two – Leading Self
Module Three – Leading Others
7 Steps to Management
The 7 Steps to Management contains an extremely flexible set of 7 modules covering key management skills for all of the essential management skills areas.
As with all our programmes, these modules are highly participative and engaging for those who attend. The programme facilitator will include necessary theory to ensure a good understanding, but the focus is on active learning and practicing the skills so that delegates can
immediately use these when they get back to work.
Each module is independent, enabling you to buy just the one you want,
individual relevant modules over a period of time, or purchase
the complete programme of 7 modules.
Management Skill Builders
We have a range of management and leadership skill building programmes designed specifically for the social housing sector. These can be amended to fit specific training requirements:
Change Management – 2 days
Delegation Skills
Finance for Non-Financial Managers – 2 days
Motivation & Coaching
Performance Management – 2 days
Project Management - 4 days
How to Win Tenders- 3 days
Customer Care
Develop the skills in your organisation to deliver excellent customer service with one of Righttrack's customer care programmes. Bespoke programmes can also be created to fit specific requirements:
Customer Care programmes cover:
Customer Care on the Telephone
Customer Care - Face to Face
Complaints Handling
Advanced Customer Care Workshop
Customer Care - Experiential Event
Equality & Diversity Training
We have a range of equality and diversity programmes designed specifically for the social housing sector covering:
An Introduction to Equality & Diversity
Equality & Diversity
Equality Impact Assessment
Age Equality & Diversity
Bullying & Harassment
Cultural Awareness
Disability Equality
Equality & Diversity for Managers
Race in Equality & Diversity
Sexual Orientation in Equality & Diversity
Board Development
Personal Effectiveness Training
We have a range of personal effectiveness programmes designed specifically for the social housing sector:
Effective Meetings
Effective Writing Skills
Influence Skills
Personal Impact
Presentation Skills
Problem Solving
Time Management