Social Housing Training
Righttrack Consultancy delivers training solutions
for the social housing sector:
Organisational Development
Management & Leadership
Customer Care
Equality & Diversity
7 Steps to Management
The 7 Steps to Management contains an extremely flexible set of 7 modules covering key management skills for all of the essential management skills areas.
As with all our programmes, these modules are highly participative and engaging for those who attend. The programme facilitator will include necessary theory to ensure a good understanding, but the focus is on active learning and practicing the skills so that delegates can immediately use these when they get back to work.
Each module is independent, enabling you to buy just the one you want, individual relevant modules over a period of time, or purchase the complete programme of 7 modules. The content of each module can be amended to include organisation specific processes and procedures. The duration of each module is either 1 or 2 days, depending on the precise content required.
Whichever module or combination of modules you select they will be facilitated by one of our highly experienced facilitators, to our usual high standard. You can be sure of getting thorough coverage of the subject and the assurance of an immediate, positive impact on your organisation.
This module covers the problem solving process; identifying the problem through to selecting and implementing the most effective solution.
This module investigates all aspects of managing the performance of good and poor performers with the aim of getting maximum performance from the team.
This module places delegates in a scenario where they experience change and learn to manage it both at process and behavioural levels.
This module focuses on influence and persuasion skills, and the associated behaviours. It will improve communication skills and help managers be more effective influencers at work.
This module explores teams, what they are, how they develop and how they need to be led in order for them to achieve maximum performance.
This module looks at understanding and managing yourself. It includes management styles and the best approach to managing in all types of situation.
This module helps delegates understand the role of manager in the organisation and how this differs on a daily basis from the leadership role.
The 7 modules are shown in the model above. To view brief information about each module, hover your mouse over the relevant section. To view detailed information, click on the relevant section.
This 1 day course is aimed at new and aspiring managers in the social housing sector and focuses on what managers actually do and their contribution to the organisation.
The activities are designed to be entertaining, but have serious undertones, which deliberately take delegates out of their comfort zone and compel them to experience an ever changing and evolving environment. Whilst applying standard management processes, delegates are led into managing an emergent string of capability issues as well as navigating their way through changing goals and objectives. Achievement of the outcomes is dependent on them identifying and overcoming barriers and combining their efforts towards the common goal.
The review process that runs in parallel with the activities provides facilitated checkpoints to ensure that delegates capture all significant learning points and establish the relevance these have to their management role in the future.
This is a module of the 7 Steps to Management Programme.
Objectives:
Understand the role of the manager in this organisation
Know the responsibilities and accountabilities of management
Appreciate the barriers to successful management and how to overcome these
Be able to prioritise management tasks
Understand the difference between management and leadership and know
when to apply the behaviours of each
Know how to motivate individuals and maintain team morale
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
The ability to resolve problems and ultimately make better decisions is an essential skill for managers and decision makers in the social housing sector.
This 1 day programme delivers a ‘toolkit’ of practical techniques that are applicable in virtually every day-to-day problem solving and decision-making situation that you will encounter in most roles within your organisation.
Sound theories are included but the content is practical and provides a process, which can be easily implemented as soon as you return to the workplace.
This is a module of the 7 Steps to Management Programme.
Objectives:
Know a range of techniques for defining problems and identifying patterns
Learn to address the problem not just its symptoms
Avoid the common pitfalls encountered when solving problems
Effectively collect information relating to problems
Learn to make informed decisions
Understand how to analyse problems systematically
Review and analyse a number of successful solutions from which lessons
can be learnt for the future
Practice solving a range of different problems
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
Getting the best performance from everyone in the team is crucial if your organisation is to deliver the best possible service for tenants and other stakeholders. This 1 day course focuses on staff performance and how to get the very best from people. The starting point is around understanding why we need to manage performance, the value of doing so, and the consequences of failing to do so.
The course explores why performance varies, what affects it, and what to do in response to both poor and high performers. The course moves on to introduce performance coaching; an invaluable tool for managing the, often ignored, high performers.
Practical exercises covering performance management reviews and managing under and over-performers complete the programme and help delegates to develop skills and strategies for dealing with most common performance issues.
This is a module of the 7 Steps to Management Programme.
Objectives:
Understand performance management and why it is vital to organisational success
Learn the processes involved and how these complement the aims of achieving
maximum performance
Develop strategies for managing all levels of performance
Know how to provide feedback that will generate action
Understand the purpose and aims of performance coaching
Know how to apply the skills of performance coaching
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
This 1 day course focuses on change management but also allows participants to share their experiences of, and concerns about, change. It is ideal for those working in the social housing sector who need to implement significant change but have little of no formal understanding.
The course learning is quickly applied as delegates are absorbed in a complex change experience and immersed in the practical and emotional conditions of a demanding change environment. As the experiential element is completed review sessions draw out the learning and ensure that delegates return to work equipped to start applying their new knowledge and skills.
This is a module of the 7 Steps to Management Programme.
Objectives:
Understand the need for organisations to evolve and change
Know the sources of the drivers of change
Appreciate how individuals react to change
Know the Lewin model for managing change
Understand the impact of change on people
Overcome the classic obstacles and pitfalls during change
Understand the human aspects of change
Support and manage the change process
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
Managing the way we communicate, how we influence others and the way in which they communicate with us, is at the centre of the competences of an effective manager within the social housing environment.
This module leads delegates to a deeper understanding of communication and the context in which the skills are applied when in relating with colleagues and tenants; managing conflict, giving and receiving feedback and organising and participating in meetings.
An understanding of what gets in the way of good, clear communication is a powerful start as participants come to realise that so much is dependent on deeply embedded attitudes, thinking and behavioural patterns. Participants are immersed in exploring and applying practical skills and techniques that they can immediately use in their personal and working lives.
This is a module of the 7 Steps to Management Programme.
Objectives:
Appreciate the value of giving and receiving feedback
Develop a process to manage feedback effectively
Understand and apply assertiveness techniques
Explore and develop active listening and a range of questioning skills
Develop an understanding of transactional analysis and use this to understand
and develop relationships at work
Appreciate the causes of conflict and establish strategies to manage conflict effectively
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
This 1 day programme brings to life the understanding of how to manage and grow a team and is perfect for anyone in the social housing sector who manages a team of staff towards shared goals.
We often refer to teams without any real consideration of whether we are talking of a team or a group of people who happen to work together.
This programme starts by exploring what a team is and what makes it different to any other group, then moves on to how a team can be created and developed.
Delegates will explore how, based on Belbin’s theories, people tend to adopt different roles when they work within a team, and how this impacts on team performance. Practical sessions throughout ensure that delegates can apply everything they are learning to their teams back at work.
This is a module of the 7 Steps to Management Programme.
Objectives:
Understand the importance of team-working in achieving objectives
Know the natural attributes that members can bring to the team
Be aware of your own strengths when working with a team
Reflect on your team back at work and appreciate its strengths and weaknesses
Develop a plan to gain maximum value from your work-team’s strengths
Develop strategies to manage things at which the team is less good
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
Understanding and managing your own behaviours is a vital skill for any manager working in the social housing sector. This 1 day course focuses on the difference between leadership and management and understanding when to demonstrate which behaviours.
It also explores the question of ‘How I perceive myself and my management / leadership style’ and ‘How do other people perceive me’.
The course aims to achieve a greater understanding of how a manager or leader behaves; it will increase self awareness and improve confidence levels.
This is a module of the 7 Steps to Management Programme.
Objectives:
Appreciate people’s values and how these impact on their style of management
Understand the differences between leadership and management and
know where each applies
Know the approaches that leaders can take and when each will be the most effective
Start to appreciate and apply communication strategies that meet the needs of
different audiences
Learn the behaviours associated with positive influencing and develop strategies to
overcome unproductive behaviours
Understand the three modes of behaviour: aggressive, assertiveness and passive; and
know how to respond to each
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
In-company / bespoke training benefits
Righttrack Consultancy offers in-company training programmes that deliver results.
The training can be bespoke to the exact requirements of the client or selected from Righttrack's extensive portfolio of existing programmes. People are often pleasantly surprised that both these options can offer cost effective alternatives to sending a number of staff on a standard open (public) course.
Frequently Asked Questions:
What is the difference between an in-company and an open training programme?
What is the main benefit of bespoke training?
How much does bespoke training cost?
Organisational Development
Righttrack has real expertise in supporting organisational development projects in the public and social housing sectors.
The scope of a project is determined by the requirements of a specific organisation. Organisational development projects include :
working with executives to support the development of strategy or business plans
the development of employee engagement strategies
the development of leadership & management skills
Much of the training we offer to the social housing sector has involved an
element of organisational development and reflects very much the principles
articulated in the MacLeod report on enhancing performance through
employee engagement.
Leadership Development
Effective and efficient leadership within any organisation is vital and the social housing sector is no exception. Righttrack can produce a bespoke development programme to meet your specific needs or alternatively you can make use of an existing programme.
An example leadership development programme is described below.
The programme is designed as 4 x 2-day modules or it can be customised to suit your particular organisation.
The modules comprise:
Module One – Strategic Leadership & Leading Self
Module Two – Leading Others
Module Three – Innovating & Leading Change
Module Four – Organisational Acumen & the Strategic Leadership Toolkit
ILM approved Management Development programmes
Righttrack can provide an ILM approved bespoke programme based on the specific needs of an individual client.
Righttrack's ILM approved Housing Association Management Development programme is an example of an already approved programme. This carefully designed programme consists of 3 x 2 day modules each of which addresses typical skills relevant to social housing sector management.
The modules comprise:
Module One – Managing / Leading Self
Module Two – Leading Self
Module Three – Leading Others
7 Steps to Management
The 7 Steps to Management contains an extremely flexible set of 7 modules covering key management skills for all of the essential management skills areas.
As with all our programmes, these modules are highly participative and engaging for those who attend. The programme facilitator will include necessary theory to ensure a good understanding, but the focus is on active learning and practicing the skills so that delegates can
immediately use these when they get back to work.
Each module is independent, enabling you to buy just the one you want,
individual relevant modules over a period of time, or purchase
the complete programme of 7 modules.
Management Skill Builders
We have a range of management and leadership skill building programmes designed specifically for the social housing sector. These can be amended to fit specific training requirements:
Change Management – 2 days
Delegation Skills
Finance for Non-Financial Managers – 2 days
Motivation & Coaching
Performance Management – 2 days
Project Management - 4 days
How to Win Tenders- 3 days
Customer Care
Develop the skills in your organisation to deliver excellent customer service with one of Righttrack's customer care programmes. Bespoke programmes can also be created to fit specific requirements:
Customer Care programmes cover:
Customer Care on the Telephone
Customer Care - Face to Face
Complaints Handling
Advanced Customer Care Workshop
Customer Care - Experiential Event
Equality & Diversity Training
We have a range of equality and diversity programmes designed specifically for the social housing sector covering:
An Introduction to Equality & Diversity
Equality & Diversity
Equality Impact Assessment
Age Equality & Diversity
Bullying & Harassment
Cultural Awareness
Disability Equality
Equality & Diversity for Managers
Race in Equality & Diversity
Sexual Orientation in Equality & Diversity
Board Development
Personal Effectiveness Training
We have a range of personal effectiveness programmes designed specifically for the social housing sector:
Effective Meetings
Effective Writing Skills
Influence Skills
Personal Impact
Presentation Skills
Problem Solving
Time Management