Social Housing Training
Righttrack Consultancy delivers training solutions
for the social housing sector:
Organisational Development
Management & Leadership
Customer Care
Equality & Diversity
Personal Effectiveness Training
We have a range of personal effectiveness programmes designed specifically for the social housing sector:
Effective Meetings
Effective Writing Skills
Influence Skills
Personal Impact
Presentation Skills
Problem Solving
Time Management
If you work in the social housing sector, meetings can occupy a great deal of your time, so it is important to full value from your attendance. This 1 day programme provides the skills and knowledge required for most everyday meetings or team briefings including issues of behavioural skills for the chair and participants.
This programme explores the fundamentals of meetings management, and leaves participants motivated to put their plans and newly acquired ideas and techniques into action.
The key benefits include:
Increase in productivity
Reduction in meeting over-runs
Less time used for meetings
Improved use and better value from meeting time
Reduction in stress levels
Improved quality of output
Increased personal confidence
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
If you work in the social housing sector and need to communicate effectively with other internal or external departments or tenants, in writing, this effective writing skills course is ideal for you. It primarily concentrates on the foundation principles of good written communication including writing letters and emails. Utilising a detailed analysis tool, delegates' writing skills are assessed prior to the start of the programme and the learning outcomes of the day will be based on this. Delegates will leave the programme with an individual plan to improve specific skills.
The key benefits include:
Stronger, more productive internal and external relationships
The point is made – clearer and more quickly
Less misunderstanding
Clearer written communication
Creates a better impact
Portrays a more professional image
Reduced conflict and confrontation
Clearer communication of expectations and objectives
Improved working relationships
Immediate business impact
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
The ability to influence effectively is an essential skill of successful people in the social housing sector. This influence skills programme aims to deliver a ‘toolkit’ of ideas and techniques that can be applied in day-to-day work situations when dealing with colleagues, tenants and other stakeholders. The techniques, skills and approach can subsequently be reinforced throughout day-to-day activities to maintain quality and consistency.
The key benefits include:
Stronger, more productive relationships with colleagues and tenants
Less time wasted in unnecessary debate
Greater expediency in projects or tasks
More efficient implementation of business change strategies
Improved effectiveness of personal change
Clearer written communication
More precise verbal communication
Less misunderstanding
Reduced conflict and confrontation
Clearer communication of objectives
Clarity of needs and expectation
Improved personal motivation and team morale
Immediate impact on the organisation
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
Creating a confident and professional impression with colleagues, tenants, suppliers and other stakeholders is essential when working in the social housing sector. This 1-day personal impact programme helps participants to analyse and understand their own strengths and areas for development to enable them to have more impact and increase their effectiveness in their role. As well as a practical exploration of techniques to improve personal impact, the programme also includes the development of strategies for; overcoming potential barriers to success, development of personal confidence, and personal development planning.
The key benefits include:
Where am I now, what are my strengths and weaknesses?
Conducting a personal analysis
Developing your strengths and managing your weaknesses
What obstacles and barriers stand in the way of you achieving your plan?
Analysing relationships and looking for areas of potential improvement
The relationship between communication and behaviour
Creating strategies for managing stress and nerves at work
Identifying your individual sphere of influence
Understanding the different between assertion and aggression
Personal action planning
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
If you work in the social housing sector and need to formally present information to your team, colleagues, tenants or other stakeholders, this fast paced 2-day presentation skills programme will give you the skills and confidence to do so. Through a series of workshops and practical sessions it delivers a valuable toolkit to facilitate the design and delivery most day-to-day presentations. The course also includes coaching on the techniques and skills to deliver a message clearly to all sections of an audience with confidence, to manage nerves and to deal with questions at the end.
The key benefits include:
Improved communication and clearer messages
Opportunities for more productive PR and project delivery
Less time wasted repairing mixed messages
Reduction in conflict caused by misunderstanding or misinterpretation
Increased personal confidence
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
The ability to resolve problems and ultimately make better decisions is an essential skill for managers and decision makers in the social housing sector. This 1 day programme delivers a ‘toolkit’ of practical techniques that are applicable in virtually every day-to-day problem solving and decision-making situation that you will encounter in most roles within your organisation. Sound theories are included but the content is practical and provides a process, which can be easily implemented as soon as you return to the workplace.
The key benefits include:
Improved complaint handling
Reduced staff pressure and stress levels
Reduced negative PR
Less likelihood of successful legal challenge
Better and faster application of your complaints process
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
Time is a valuable yet perishable commodity for all of us and working in the social housing sector you know this better than anyone. Anyone who has deadlines to meet, and responsibility for organising their own workload and priorities, will benefit from this 1 day time management programme. Throughout the programme you will analyse your current use of time and work out how you can organise and manage your priorities in the best possible way. You will leave the course with the skills and tools to immediately gain benefit from managing you time more effectively.
The key benefits include:
Increase in productivity
Improved delegation
Reduction in stress levels
Improved quality of output
Less errors and re-work
Clearer goal and objective setting
Improved planning and routine strategies
Increased personal confidence
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
In-company / bespoke training benefits
Righttrack Consultancy offers in-company training programmes that deliver results.
The training can be bespoke to the exact requirements of the client or selected from Righttrack's extensive portfolio of existing programmes. People are often pleasantly surprised that both these options can offer cost effective alternatives to sending a number of staff on a standard open (public) course.
Frequently Asked Questions:
What is the difference between an in-company and an open training programme?
What is the main benefit of bespoke training?
How much does bespoke training cost?
Organisational Development
Righttrack has real expertise in supporting organisational development projects in the public and social housing sectors.
The scope of a project is determined by the requirements of a specific organisation. Organisational development projects include :
working with executives to support the development of strategy or business plans
the development of employee engagement strategies
the development of leadership & management skills
Much of the training we offer to the social housing sector has involved an
element of organisational development and reflects very much the principles
articulated in the MacLeod report on enhancing performance through
employee engagement.
Leadership Development
Effective and efficient leadership within any organisation is vital and the social housing sector is no exception. Righttrack can produce a bespoke development programme to meet your specific needs or alternatively you can make use of an existing programme.
An example leadership development programme is described below.
The programme is designed as 4 x 2-day modules or it can be customised to suit your particular organisation.
The modules comprise:
Module One – Strategic Leadership & Leading Self
Module Two – Leading Others
Module Three – Innovating & Leading Change
Module Four – Organisational Acumen & the Strategic Leadership Toolkit
ILM approved Management Development programmes
Righttrack can provide an ILM approved bespoke programme based on the specific needs of an individual client.
Righttrack's ILM approved Housing Association Management Development programme is an example of an already approved programme. This carefully designed programme consists of 3 x 2 day modules each of which addresses typical skills relevant to social housing sector management.
The modules comprise:
Module One – Managing / Leading Self
Module Two – Leading Self
Module Three – Leading Others
7 Steps to Management
The 7 Steps to Management contains an extremely flexible set of 7 modules covering key management skills for all of the essential management skills areas.
As with all our programmes, these modules are highly participative and engaging for those who attend. The programme facilitator will include necessary theory to ensure a good understanding, but the focus is on active learning and practicing the skills so that delegates can
immediately use these when they get back to work.
Each module is independent, enabling you to buy just the one you want,
individual relevant modules over a period of time, or purchase
the complete programme of 7 modules.
Management Skill Builders
We have a range of management and leadership skill building programmes designed specifically for the social housing sector. These can be amended to fit specific training requirements:
Change Management – 2 days
Delegation Skills
Finance for Non-Financial Managers – 2 days
Motivation & Coaching
Performance Management – 2 days
Project Management - 4 days
How to Win Tenders- 3 days
Customer Care
Develop the skills in your organisation to deliver excellent customer service with one of Righttrack's customer care programmes. Bespoke programmes can also be created to fit specific requirements:
Customer Care programmes cover:
Customer Care on the Telephone
Customer Care - Face to Face
Complaints Handling
Advanced Customer Care Workshop
Customer Care - Experiential Event
Equality & Diversity Training
We have a range of equality and diversity programmes designed specifically for the social housing sector covering:
An Introduction to Equality & Diversity
Equality & Diversity
Equality Impact Assessment
Age Equality & Diversity
Bullying & Harassment
Cultural Awareness
Disability Equality
Equality & Diversity for Managers
Race in Equality & Diversity
Sexual Orientation in Equality & Diversity
Board Development
Personal Effectiveness Training
We have a range of personal effectiveness programmes designed specifically for the social housing sector:
Effective Meetings
Effective Writing Skills
Influence Skills
Personal Impact
Presentation Skills
Problem Solving
Time Management