Social Housing Training
Righttrack Consultancy delivers training solutions
for the social housing sector:
Organisational Development
Management & Leadership
Customer Care
Equality & Diversity
Management Skill Builders
We have a range of management and leadership skill building programmes designed specifically for the social housing sector. These can be amended to fit specific training requirements:
Change Management – 2 days
Delegation Skills
Finance for Non-Financial Managers – 2 days
Motivation & Coaching
Performance Management - 2 days
Project Management - 4 days
How to Win Tenders- 3 days
This absorbing 2-day change management programme aimed at people managers in the social housing sector. The programme has a very practical focus and delegates are quickly led to experience change through a specially written, fast paced organisational change scenario. The programme includes elements of essential theory to develop understanding but has a strong emphasis on experiential learning.
The programme focuses strongly on change from the start allowing participants to share their experiences of, and concerns about, change. This leads to exploring a systematic approach to planning for change that anticipates reactions and resistance, and provides approaches to dealing with these in the widest variety of circumstances.
As the experiential element evolves a series of review sessions draw out the learning and ensures that delegates return to work equipped to start applying their new knowledge and skills.
Benefits include:
Smoother implementation of necessary changes
Less resistance to change as changes are approached in the best possible way
Maintained performance from the individual and their team
Improved efficiency and effectiveness throughout the organisation
Increased productivity; or reduced loss of productivity
Stronger, more productive relationships between managers and their team
Immediate, positive business impact on changes implemented within the organisation
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
This 1 day delegation skills programme aims to improve the effectiveness of goal setting, organising and sharing the workload for managers, supervisors and Team Leaders in the social housing sector. By learning and following a logical process attendees can understand the key stages of successful delegation and by practicing during the workshops, leave the programme ready to apply their skills immediately in the workplace roles.
Benefits include:
Stronger, more productive working relationships
Less time wasted on inappropriate tasks
Get Mangers focused on managing
Greater expediency in projects or tasks
Increased workforce skills
Greater versatility of staff
Less misunderstanding of expectations
Reduced conflict and confrontation
Clearer communication of objectives
Clarity of needs and expectations
Better relationships at work
Improved personal motivation and team morale
Immediate business impact
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
In most instances managers can only fulfil their role competently with a strong grasp of organisational finance. Understanding balance sheets, profit and loss accounts, cash flow and budgets, and communicating financial information to the team, is all part-and-parcel of the manager’s role in a social housing environment. This 2-day programme is delivered in a fun and engaging way; even for those who may have an instinctive aversion to the topic.
Areas covered include:
Understanding financial fundamentals
Income, expenditure, assets, liabilities
Creating and maintaining accounting records
Understanding key financial statements
Balance Sheet, Profit and Loss Account, Cash Flow Statement
Understanding common accounting concepts
What financial levers can a company use to improve performance?
Common accounting ratios and measures, and financial analysis
Use of financial information as a management tool for improvements
Practical budgeting activity – managing the budget
Variance analysis
Appraising investment opportunities and capital investment alternatives
The concept of the ‘time value of money’
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Contact Righttrack to discuss your specific requirements
This 1-day social housing focused motivation & coaching programme looks specifically at how to get the best from other people, whether individually or as a team. The programme is aimed at anyone who has people management responsibilities and provides a good grounding in managing people towards peak performance. The focus is very much on what can practically be implemented; theories are kept to a minimum.
Benefits include:
Less down-time in the future with on-the-job learning
Better performance from the individual and their team
Improved efficiency and effectiveness
Increased productivity
Better alignment of individual objectives to company goals
Improved use of staff skills and abilities
Improved individual motivation and team morale
Stronger, more productive relationships between managers and their team
Immediate business impact
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
This 2-day performance management programme focuses on understanding what motivates people to perform at their best and will help managers in the social housing sector achieve the best possible performance from their teams and the individuals in them. This programme can be attended as part of a more comprehensive management development plan or as a stand alone workshop. The focus is very much on what can practically be implemented; theories are kept to a minimum.
Benefits include:
Better performance from the individual and their team
Increased productivity
Better alignment of individual objectives to company goals
Increased through-put because individuals focus on more of the right things
Improved individual motivation and team morale
Reduced conflict and confrontation
Improved delivery of objectives
Clarity of needs and expectation
Stronger, more productive relationships between managers and their team
Immediate impact on the organisation
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
This 4 day project management training programme provides all the skills and knowledge to effectively manage projects through to successful completion. The programme takes a very comprehensive look at all aspects of managing small to medium size projects and will provide a thorough grounding for anyone who manages non-technical projects as part of their role within the social housing sector.
The programme covers:
Understanding of the principles of project management so that delegates can
manage projects effectively using tried and tested methods
Understanding the processes involved with change and the links between
managing change and managing projects
How to identify the stakeholders involved in projects and their contribution and influence,
to gain full support and backing
How to manage project teams including the appropriate management style when
managing non-direct reports
How to manage the human element when introducing change including the change curve
and how it impacts on individuals differently
The process required to make projects successful, to ensure everything is thought of,
prepared and delivered on time and within budget
How to plan in the context of the project, and organisational vision and mission, to
achieve a common aim
Approaches to using Key Results Areas and SMART objectives to ensure that the
project delivers on time
Opportunity to practice methods of setting objectives and estimating activity at
different stages of the projects, so that resources are allocated and that everyone in
the project team is clear what has to be done, and when it needs to happen
Techniques to assess risk and plan for the likely and less-likely occurrences that
can put a project in jeopardy
A toolkit of project planning tools applicable to every aspect of a project
Opportunities to practice planning projects using delegate own examples of current
projects, so delegates can return to work confident to manage projects with
increased effectiveness and efficiency
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
This 3 day “How to Win Tenders” programme is perfect for those in the social housing sector who respond to invitations to tender and need a detailed understanding of the response process. It provides expert advice in the skills and processes needed to increase the number of successful tender responses that you complete.
Topic areas include:
Understanding why organisations tender and what they want to achieve
What happened to a business relationship?
Understanding central and local government financial constraints and the rules of the game
Understanding EU procurement and competition rules
Reading and understanding the paperwork
Picking the best opportunities for you and improving your win rate
Setting up the tender as a project
Prequalification and RFI's - Why have a prequalification?
Pitfalls and opportunities
Using your team to answer a prequalification questionnaire
Expression of Interest (EOI)
What's needed: Health and safety / Equal opportunities /
Accounts / Case studies /
References / Quality systems / Sustainability and Environmental
What if my prequalification was unsuccessful - what can I do?
Do I need to consider working with someone else? i.e. consortia working and sub contracting
The ITT documentation - what has to be there?
Structuring your tender
Practical tender examples and exercises are used throughout the programme
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
In-company / bespoke training benefits
Righttrack Consultancy offers in-company training programmes that deliver results.
The training can be bespoke to the exact requirements of the client or selected from Righttrack's extensive portfolio of existing programmes. People are often pleasantly surprised that both these options can offer cost effective alternatives to sending a number of staff on a standard open (public) course.
Frequently Asked Questions:
What is the difference between an in-company and an open training programme?
What is the main benefit of bespoke training?
How much does bespoke training cost?
Organisational Development
Righttrack has real expertise in supporting organisational development projects in the public and social housing sectors.
The scope of a project is determined by the requirements of a specific organisation. Organisational development projects include :
working with executives to support the development of strategy or business plans
the development of employee engagement strategies
the development of leadership & management skills
Much of the training we offer to the social housing sector has involved an
element of organisational development and reflects very much the principles
articulated in the MacLeod report on enhancing performance through
employee engagement.
Leadership Development
Effective and efficient leadership within any organisation is vital and the social housing sector is no exception. Righttrack can produce a bespoke development programme to meet your specific needs or alternatively you can make use of an existing programme.
An example leadership development programme is described below.
The programme is designed as 4 x 2-day modules or it can be customised to suit your particular organisation.
The modules comprise:
Module One – Strategic Leadership & Leading Self
Module Two – Leading Others
Module Three – Innovating & Leading Change
Module Four – Organisational Acumen & the Strategic Leadership Toolkit
ILM approved Management Development programmes
Righttrack can provide an ILM approved bespoke programme based on the specific needs of an individual client.
Righttrack's ILM approved Housing Association Management Development programme is an example of an already approved programme. This carefully designed programme consists of 3 x 2 day modules each of which addresses typical skills relevant to social housing sector management.
The modules comprise:
Module One – Managing / Leading Self
Module Two – Leading Self
Module Three – Leading Others
7 Steps to Management
The 7 Steps to Management contains an extremely flexible set of 7 modules covering key management skills for all of the essential management skills areas.
As with all our programmes, these modules are highly participative and engaging for those who attend. The programme facilitator will include necessary theory to ensure a good understanding, but the focus is on active learning and practicing the skills so that delegates can
immediately use these when they get back to work.
Each module is independent, enabling you to buy just the one you want,
individual relevant modules over a period of time, or purchase
the complete programme of 7 modules.
Management Skill Builders
We have a range of management and leadership skill building programmes designed specifically for the social housing sector. These can be amended to fit specific training requirements:
Change Management – 2 days
Delegation Skills
Finance for Non-Financial Managers – 2 days
Motivation & Coaching
Performance Management – 2 days
Project Management - 4 days
How to Win Tenders- 3 days
Customer Care
Develop the skills in your organisation to deliver excellent customer service with one of Righttrack's customer care programmes. Bespoke programmes can also be created to fit specific requirements:
Customer Care programmes cover:
Customer Care on the Telephone
Customer Care - Face to Face
Complaints Handling
Advanced Customer Care Workshop
Customer Care - Experiential Event
Equality & Diversity Training
We have a range of equality and diversity programmes designed specifically for the social housing sector covering:
An Introduction to Equality & Diversity
Equality & Diversity
Equality Impact Assessment
Age Equality & Diversity
Bullying & Harassment
Cultural Awareness
Disability Equality
Equality & Diversity for Managers
Race in Equality & Diversity
Sexual Orientation in Equality & Diversity
Board Development
Personal Effectiveness Training
We have a range of personal effectiveness programmes designed specifically for the social housing sector:
Effective Meetings
Effective Writing Skills
Influence Skills
Personal Impact
Presentation Skills
Problem Solving
Time Management