Social Housing Training

Module one objectives:
Understand why and how organisations in the social housing sector identify a
strategic vision
Appreciate the role that the leader has in contributing to the development of the
organisational vision and in identifying their team’s contribution to achieving it
Prepare to develop their departmental or team goals to help achieve
the organisational vision
Plan and communicate the departmental vision and goals so that each team member
understands their role in achieving the best level of provision to the social housing sector
Develop understanding of how beliefs & values drive behaviours in themselves,
their staff, and tenants
Explore a mechanism by which to stop reacting to the emotions and start responding
to situations that staff, tenants and other stake holders face
Gain an insight into Intention vs. Perception and the impact this can have on your
leadership style and how this appears to other people inside and outside the organisation
Identify own personal leadership ‘swords and shields’ and relate these to their
interactions with staff, tenants, groups and boards
Consider how they project themselves to others as a leader
Develop effective communication skills at all levels from board debate to street chat

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Module two objectives:
Understand the difference between management and leadership in the context of
social housing sector
Explore the key roles individuals play within a team environment and how they contribute
to the overall success of the team and satisfaction of tenant needs
Recognise the different phases of maturity that teams achieve and know how to
move this forward towards interdependence
Review a three position model of effective leadership
Identify how to use a range of different approaches to influencing
Set clear individual and team objectives
Utilise performance management within the team – maintaining peak performance
and improving poor performance
Utilise a practical approach to engaging and empowering teams in order
to achieve positive performance
Motivate teams & individuals for high performance
Use motivation theory effectively in the social housing environment
Develop individuals using effective coaching skills
Effectively delegate tasks and activities to team members
Enhance performance through coaching and mentoring
Apply constructive, corrective and timely feedback
Agree on practical assignments linked directly to the housing sector and its issues
and challenges to be undertaken before the next module

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Module three objectives:
Understand the need for continual change within the sector in response to
internal and external drivers including, economic, social and moral influences
Assess, analyse and define problems and use creative approaches to identifying solutions
Use a variety of problem solving tools and techniques
Be aware of the importance of teamwork, leadership and communication in
solution implementation
Know how to maximise positivity and motivation levels when faced with
emotional and behavioural reaction to change
Be prepared to transfer the learning from this module to current and future problems
or opportunities on the social housing agenda

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Module four objectives:
Be able to provide a clear explanation of what financial jargon and expressions mean to
staff, tenants, groups and boards
Know how to make sense of, and interpret, company balance sheets and
profit and loss accounts
Have an explanation of, and opportunity to explore, cash flow, key ratios and those
numbers that uncover the underlying strengths and weaknesses of business accounts
Know how to ‘read’ published and management accounts
Understand the purpose and function of budgets; planning and use in the housing sector
and those specific to your organisations practices
Have opportunity to practice, and be coached in writing a basic budget
Understand the fundamental principles of cost accounting and how to apply them to
day-to-day operational decisions within your organisation
Practice in communicating financial information to colleagues and team members
in an interesting and comprehensible form
Be able to identify potential risks and manage them effectively

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