Social Housing Training
Righttrack Consultancy delivers training solutions
for the social housing sector:
Organisational Development
Management & Leadership
Customer Care
Equality & Diversity
ILM approved Management Development programmes
Righttrack can provide an ILM approved bespoke programme based on the specific needs of an individual client.
View current list of ILM-Approved programmes from Righttrack
Righttrack's ILM approved Housing Association Management Development programme is an example of an already approved programme. This carefully designed programme consists of 3 x 2 day modules each of which addresses typical skills relevant to social housing sector management.
Modules can either be purchased individually or as a complete development package. If run as 3 x 2-day modules, we ensure sufficient time between modules to allow transfer of the learning into day-to-day activities and to review and assess impact within the organisation
The modules comprise:
Module One – Managing / Leading Self
Module Two – Leading Self
Module Three – Leading Others
Download PDF programme outline
The first module is experiential in design and is based on a Search and Rescue event with an overnight / shelter building exercise. The design makes it suitable for all. Delegates will sleep over in shelters. Day two is a practical review of day one together with structured learning input from the facilitator.
The two-day event is designed to:
Raise awareness of the need for people skills & team work in order to make sure
that conversations between staff, tenants and other stakeholders are at
their most productive
Take people out of their comfort zone & increases self-awareness
Challenge the individual and team
Create better cooperation between staff, tenants and other interested parties
Highlight the need for good leadership, communication, management of
others, personal effectiveness etc
Allow Attendees to explore the role of the manager and its context within
the social housing sector
Agree personal development plans (PDP's)
Contact Righttrack to discuss your specific requirements
Module two is a training room based module and will focus on the following content:
Personal effectiveness
Prioritising
Effective communication skills
Understanding own behaviour and how this relates to the behaviour of staff, tenants
and suppliers using Transactional Analysis (TA)
Influencing others
Networking inside & outside the company including linking directly with tenants
and tenant representative groups
Problem solving – analysing problems and finding creative and commercial solutions
Taking decisions – using a structured process & networking
Taking ownership for solution generation & decision making
Leading projects and managing of change process in a social housing context
Personal development plans agreed
Contact Righttrack to discuss your specific requirements
Module three is a training room based module and will focus on the following content:
Setting clear individual and organisation objectives
Performance management within the team – maintaining peak performance and
improving poor performance
Practical approach to engaging and empowering teams in order to achieve positive
performance and deliver the best possible service to the social housing sector
Motivating teams & individuals for high performance
Motivation theory
Developing your people
Effective delegation
Overcoming people problems, difficult situations and effective conflict management
Enhancing staff performance through coaching and mentoring
Applying constructive, corrective and timely feedback
Sharing knowledge to benefit of staff, tenants and peers
Agreement on practical assignments to undertake as part of the PDP
Contact Righttrack to discuss your specific requirements
In-company / bespoke training benefits
Righttrack Consultancy offers in-company training programmes that deliver results.
The training can be bespoke to the exact requirements of the client or selected from Righttrack's extensive portfolio of existing programmes. People are often pleasantly surprised that both these options can offer cost effective alternatives to sending a number of staff on a standard open (public) course.
Frequently Asked Questions:
What is the difference between an in-company and an open training programme?
What is the main benefit of bespoke training?
How much does bespoke training cost?
Organisational Development
Righttrack has real expertise in supporting organisational development projects in the public and social housing sectors.
The scope of a project is determined by the requirements of a specific organisation. Organisational development projects include :
working with executives to support the development of strategy or business plans
the development of employee engagement strategies
the development of leadership & management skills
Much of the training we offer to the social housing sector has involved an
element of organisational development and reflects very much the principles
articulated in the MacLeod report on enhancing performance through
employee engagement.
Leadership Development
Effective and efficient leadership within any organisation is vital and the social housing sector is no exception. Righttrack can produce a bespoke development programme to meet your specific needs or alternatively you can make use of an existing programme.
An example leadership development programme is described below.
The programme is designed as 4 x 2-day modules or it can be customised to suit your particular organisation.
The modules comprise:
Module One – Strategic Leadership & Leading Self
Module Two – Leading Others
Module Three – Innovating & Leading Change
Module Four – Organisational Acumen & the Strategic Leadership Toolkit
ILM approved Management Development programmes
Righttrack can provide an ILM approved bespoke programme based on the specific needs of an individual client.
Righttrack's ILM approved Housing Association Management Development programme is an example of an already approved programme. This carefully designed programme consists of 3 x 2 day modules each of which addresses typical skills relevant to social housing sector management.
The modules comprise:
Module One – Managing / Leading Self
Module Two – Leading Self
Module Three – Leading Others
7 Steps to Management
The 7 Steps to Management contains an extremely flexible set of 7 modules covering key management skills for all of the essential management skills areas.
As with all our programmes, these modules are highly participative and engaging for those who attend. The programme facilitator will include necessary theory to ensure a good understanding, but the focus is on active learning and practicing the skills so that delegates can
immediately use these when they get back to work.
Each module is independent, enabling you to buy just the one you want,
individual relevant modules over a period of time, or purchase
the complete programme of 7 modules.
Management Skill Builders
We have a range of management and leadership skill building programmes designed specifically for the social housing sector. These can be amended to fit specific training requirements:
Change Management – 2 days
Delegation Skills
Finance for Non-Financial Managers – 2 days
Motivation & Coaching
Performance Management – 2 days
Project Management - 4 days
How to Win Tenders- 3 days
Customer Care
Develop the skills in your organisation to deliver excellent customer service with one of Righttrack's customer care programmes. Bespoke programmes can also be created to fit specific requirements:
Customer Care programmes cover:
Customer Care on the Telephone
Customer Care - Face to Face
Complaints Handling
Advanced Customer Care Workshop
Customer Care - Experiential Event
Equality & Diversity Training
We have a range of equality and diversity programmes designed specifically for the social housing sector covering:
An Introduction to Equality & Diversity
Equality & Diversity
Equality Impact Assessment
Age Equality & Diversity
Bullying & Harassment
Cultural Awareness
Disability Equality
Equality & Diversity for Managers
Race in Equality & Diversity
Sexual Orientation in Equality & Diversity
Board Development
Personal Effectiveness Training
We have a range of personal effectiveness programmes designed specifically for the social housing sector:
Effective Meetings
Effective Writing Skills
Influence Skills
Personal Impact
Presentation Skills
Problem Solving
Time Management