Social Housing Training
Righttrack Consultancy delivers training solutions
for the social housing sector:
Organisational Development
Management & Leadership
Customer Care
Equality & Diversity
Equality & Diversity Training
We have a range of equality and diversity programmes designed specifically for the social housing sector. To view the content of each equality and diversity programme, click on the links below:
Equality & Diversity programmes cover:
An Introduction to Equality & Diversity
Equality & Diversity
Equality Impact Assessment
Age Equality & Diversity
Bullying & Harassment
Cultural Awareness
Disability Equality
Equality & Diversity for Managers
Race in Equality & Diversity
Sexual Orientation in Equality & Diversity
Board development
This half-day introductory equality and diversity programme provides those from within the social housing sector with basic knowledge and awareness to appreciate equal opportunities within the workplace. This is ideal as part of an induction or as a ‘starter’ programme. As an alternative, our 1-day Equality and Diversity programme provides a much fuller coverage of this topic.
The key benefits include:
Improved employee and management relations
Greater confidence in decisions and knowing how to behave
Enables everyone to understand how they contribute towards organisation’s obligations
Minimises the possibilities of discrimination and reduces risk of legal challenges
Reduced conflict and confrontation through greater sensitivity and awareness
Helps make the organisation a better place in which to work
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
This 1 day equality and diversity programme provides delegates with a good foundation of knowledge, skills and awareness to start appreciating the impact of equal opportunities and the value of diversity, and is particularly suited to the social housing sector environment.
This programme not only positions and explores appropriate legislation but goes a step further to look at the value to the organisation of sound equality and diversity practices. Exercises examine specific examples for deeper understanding, whilst further sessions explore attitudes and promote changes in behaviour within the work environment.
The key benefits include:
Improved staff relations
Greater confidence in your decisions
Addresses organisation’s obligations
Reduced risk of legal challenges; both internally and externally
Less misunderstanding
Reduced conflict and confrontation
Improved decisions involving people
Immediate impact on the organisation
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
This 1-day workshop will provide knowledge, understanding, core skills and a practical framework to carry out equality impact assessments as a tool for effective implementation. During the workshop participants will get the chance to begin practicing and completing an impact assessment.
The key benefits include:
Ensuring the organisation is meeting customers' and colleagues diverse needs in the
best ways
Ensuring that legal obligations are being met
Identifying any unintended impacts or "institutional" barriers that affect individuals
and communities adversely and dealing with them appropriately
Identifying real opportunities to improve equality and participation for internal
and external customers
Tailoring service delivery to meet real and different needs and preferences from
an informed position
Improving employee relations by understanding and meeting diverse employee needs
Confidence in using Equality Impact Assessment as a business tool
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
The UK has an ageing population. By the middle of the 21st century, there will only be 2.5 people of working age to each pensioner, which will put tremendous pressure on funding pension payments.
Organisations are required by law not to discriminate in employment on the grounds of age. Legislation was extended in the 2010 Equality Act.
This workshop is customised for each social housing organisation and aims to raise awareness of why there is age discrimination, what steps must be taken to erase it and the benefits that derive from doing so.
The key benefits include:
Improved employee and management relations
Greater appreciation, awareness and respect between age groups
Enables everyone to understand how they contribute towards organisation’s obligations
in respect of age discrimination and highlights the consequences of not doing so
Minimises the possibilities of discrimination and reduces risk of legal challenges
Identifies where discriminatory practices do, or could, exist and actions that will be
taken to eliminate them
Helps make the organisation a better place in which to work
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
Bullying and harassment in the workplace is painful for staff and expensive for organisations. It increases absenteeism and staff turnover, whilst reducing the quality of work and staff morale. It is sometimes mistaken for strong management.
This one-day interactive workshop for social housing organisations explores what constitutes bullying and harassment, it gives practical advice on how to prevent it occurring, and what to do if it does. The workshop is designed for employees and managers at all levels in order to enable them to recognise, challenge and combat workplace bullying and harassment.
The key benefits include:
Improved employee and management relations
Greater confidence about what to do and how to behave when the issue arises
An organisation-wide awareness of personal responsibilities in respect of
bullying and harassment
Minimises the possibilities of bullying and harassment and reduces risk of
legal consequences and claims, for example, constructive dismissal
Improved motivation and productivity
Reduced stress
Helps make the organisation a better place in which to work
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
Valuing diversity and accommodating and respecting multi-culturalism is high on the agenda of most social housing organisations and this programme is for those who aim to keep it there.
The Employment Equality (Religion & Belief) Regulations state that employers must consider the impact that a diverse culture can have on working relations and potential discrimination that can have far-reaching legal consequences.
This Cultural Awareness training programme is designed to help organisations understand and deal fairly with cultural diversity. The programme is aimed at anyone who interacts with other people!
The key benefits include:
An organisational understanding of cultures, ideologies and personalities which are key to
the delivery of a focussed and effective service to both internal and external customers
Understand the benefits of diversity to the organisation and its employees
Skills and knowledge to relate to and interact with people with a diverse range of talents
and backgrounds in a positive way
Greater confidence in decisions and the impact they may have on different cultural groups
Reduced likelihood of conflict and confrontation through greater sensitivity and awareness
Helps make the organisation a better place in which to work
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
For all staff to raise awareness and encourage ownership of Disability Equality
There are millions of disabled people in the UK, all with individual needs, desires and requirements. It is also known that a substantial proportion of the population has some care related responsibility for a disabled person.
It is crucial to realise that a positive attitude towards disability is equally as important as barrier-free physical access. It is vital that you are confident that the attitude and actions of your colleagues and staff is representative of your social housing organisation's positive attitude and actions.
The key benefits include:
An organisation that is fully sensitive and responsive to those with any type of disability
An understanding of the legal background to disability inclusion
An full appreciation of how to recognise the benefits of disability diversity
The further enhancement of a culture of inclusion
An appreciation of taking positive action in respect of disability in all areas of the organisation
Greater certainty that the organisation measures up to its social and legal responsibilities
in respect of disability
Download PDF programme outline
Download Disability Awareness: Making Reasonable Adjustment PDF
Download Disability Awareness Example Survey Results
Read Achieving Results with Disability Awareness Training blog
Contact Righttrack to discuss your specific requirements
This one-day, customisable workshop celebrates and explore concepts of equality, diversity and human rights and provides participants with practical knowledge, skills and awareness to support and champion fair, non-discriminatory practice. It helps participants to become confident in dealing with what are invariably sensitive topics.
It is customisable to incorporate social housing organisational issues, policies and strategies and to include selected or specially prepared case studies and scenarios to enhance the learning. The programme can be prepared to be appropriate to first line, middle or senior managers.
The main focus of this programme is on the part the attending managers play in this area and will focus on their responsibilities and actions. It encompasses both legal and moral responsibilities and is conducted in a fun, interactive and welcoming way.
The key benefits include:
A greater awareness of the role of managers in leading the organisations approach
to Equality and Diversity
A deeper understanding of the entire subject and its importance in any organisation
Awareness of the current and impending laws
A significant lowering of the risk of discrimination through lack of awareness
and a reduction in the threat of legal challenges
Wider understanding of impending new legislation and what social
housing organisations’ management must do to comply
A real understanding of discrimination and harassment and what is acceptable
or unacceptable and how to deal with unacceptable behaviour at any level
Management approaches that minimise potential conflict and confrontation
leading to higher morale and motivation
Confidence for managers to identify and deal with situations that could develop
into major issues
A plan for the management team to implement significant changes as a group
and in their own areas of responsibility
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
The Race Relations Act and the Employment Equality (Religion or Belief) Regulations 2003 legally requires employers to protect employees from harassment on racial and religious grounds. All employers have a ‘duty of care’ to all their workers in order to demonstrate that harassment is a serious issue.
This customisable racial equality programme for social housing organisations enables participants to recognise behaviours or attitudes that constitute racial discrimination.
The key benefits include:
Improved employee relations
Greater confidence in decisions and knowing how to embrace multi-culturalism
in every aspect of the organisation
Enables everyone to understand how they contribute towards their
organisation’s responsibilities
Minimises the possibilities of race discrimination and reduces risk of legal challenges
Reduced conflict and confrontation through greater sensitivity and awareness
Helps make the organisation a better place in which to work
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
The programme is suitable for everyone in a social housing organisation. It can be customised to take into account different roles of personnel to ensure the course is completely relevant to the roles and responsibilities of all participants. It runs as a full day or can be limited to a half-day introductory programme.
This programme is designed to go beyond helping social housing organisations ensure that they comply with the legislation and that they are doing at least the bare minimum required by law. The aim of this course is to explore the issues surrounding homophobia and homophobic behaviour within the workplace and discover ways in which to deal with them. Understanding what can be done and the benefits to individuals and the organisation is a critical output of this programme.
The key benefits include:
Improved employee-employee and management-employee relations
Greater awareness of the issues and knowing how to behave
Enables everyone to understand how they contribute towards their personal
and the organisation’s obligations
Minimises the possibilities of discrimination and reduces risk of legal challenges
Supports the recruitment and retention of the best people for the job
Helps the organisation become recognised as a good place to work
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
The roles and responsibilities of board members (executive & non-executive) both in profit and not-for-profit organisations have never been more high profile. Legal requirements, more accountability and the need for heightened knowledge of board members ensure tighter governance and improved productivity of organisations.
Righttrack have prepared a specific board development programme to ensure that members are fully informed and prepared to contribute effectively. The programme can be delivered as an introductory one-day or advanced two-day programme. It is suitable to be adapted to suit particular needs and is facilitated with experienced, engaging facilitators well skilled in delivering this type of programme.
By the end of the programme participants will hava a good appreciation of:
The Board- What is it? Profit and Non- Profit organisations
Board Members – Recruitment & Composition
Due Diligence – Roles & Responsibilities
Monitoring Systems – Operations & Systems
Team Building
Executive – Non Executive – Staff relationships
Download PDF programme outline
Contact Righttrack to discuss your specific requirements
In-company / bespoke training benefits
Righttrack Consultancy offers in-company training programmes that deliver results.
The training can be bespoke to the exact requirements of the client or selected from Righttrack's extensive portfolio of existing programmes. People are often pleasantly surprised that both these options can offer cost effective alternatives to sending a number of staff on a standard open (public) course.
Frequently Asked Questions:
What is the difference between an in-company and an open training programme?
What is the main benefit of bespoke training?
How much does bespoke training cost?
Organisational Development
Righttrack has real expertise in supporting organisational development projects in the public and social housing sectors.
The scope of a project is determined by the requirements of a specific organisation. Organisational development projects include :
working with executives to support the development of strategy or business plans
the development of employee engagement strategies
the development of leadership & management skills
Much of the training we offer to the social housing sector has involved an
element of organisational development and reflects very much the principles
articulated in the MacLeod report on enhancing performance through
employee engagement.
Leadership Development
Effective and efficient leadership within any organisation is vital and the social housing sector is no exception. Righttrack can produce a bespoke development programme to meet your specific needs or alternatively you can make use of an existing programme.
An example leadership development programme is described below.
The programme is designed as 4 x 2-day modules or it can be customised to suit your particular organisation.
The modules comprise:
Module One – Strategic Leadership & Leading Self
Module Two – Leading Others
Module Three – Innovating & Leading Change
Module Four – Organisational Acumen & the Strategic Leadership Toolkit
ILM approved Management Development programmes
Righttrack can provide an ILM approved bespoke programme based on the specific needs of an individual client.
Righttrack's ILM approved Housing Association Management Development programme is an example of an already approved programme. This carefully designed programme consists of 3 x 2 day modules each of which addresses typical skills relevant to social housing sector management.
The modules comprise:
Module One – Managing / Leading Self
Module Two – Leading Self
Module Three – Leading Others
7 Steps to Management
The 7 Steps to Management contains an extremely flexible set of 7 modules covering key management skills for all of the essential management skills areas.
As with all our programmes, these modules are highly participative and engaging for those who attend. The programme facilitator will include necessary theory to ensure a good understanding, but the focus is on active learning and practicing the skills so that delegates can
immediately use these when they get back to work.
Each module is independent, enabling you to buy just the one you want,
individual relevant modules over a period of time, or purchase
the complete programme of 7 modules.
Management Skill Builders
We have a range of management and leadership skill building programmes designed specifically for the social housing sector. These can be amended to fit specific training requirements:
Change Management – 2 days
Delegation Skills
Finance for Non-Financial Managers – 2 days
Motivation & Coaching
Performance Management – 2 days
Project Management - 4 days
How to Win Tenders- 3 days
Customer Care
Develop the skills in your organisation to deliver excellent customer service with one of Righttrack's customer care programmes. Bespoke programmes can also be created to fit specific requirements:
Customer Care programmes cover:
Customer Care on the Telephone
Customer Care - Face to Face
Complaints Handling
Advanced Customer Care Workshop
Customer Care - Experiential Event
Equality & Diversity Training
We have a range of equality and diversity programmes designed specifically for the social housing sector covering:
An Introduction to Equality & Diversity
Equality & Diversity
Equality Impact Assessment
Age Equality & Diversity
Bullying & Harassment
Cultural Awareness
Disability Equality
Equality & Diversity for Managers
Race in Equality & Diversity
Sexual Orientation in Equality & Diversity
Board Development
Personal Effectiveness Training
We have a range of personal effectiveness programmes designed specifically for the social housing sector:
Effective Meetings
Effective Writing Skills
Influence Skills
Personal Impact
Presentation Skills
Problem Solving
Time Management