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Righttrack Consultancy delivers training solutions in customer service, management, sales and equality and diversity for:

Commissioning Support Units
Clinical Commissioning Groups
GP Practices

NHS Terminology and Useful Links

 

Below are web links to some of the organisations involved with NHS reforms:

NHS Choices website - identify the nearest GP practices
CareQuality Commission website - checks whether hospitals, care homes and care services are meeting government standards
HealthWatch England website - makes sure that the views of the public and people who use NHS services are taken into account.
NHS Leadership Academy website - details on the NHS leadership framework
NHS Commissioning Board Special Health Authority website - body holding local CCGs to account
Department of Health website - NHS outcomes framework
UK Parliament website - details on the Health and Social Care Bill 2010-11

 

 

Guide to NHS Terminology

 

This guide lists some of the new organisations that are emerging as a result of the Health and Social Care Bill 2010-2011. If you have any queries on new NHS terminology then please contact us at enquiries@righttrackuk.com and we will do our best to help.

 

Care Quality Commission
Body which checks all hospitals in England to ensure they are meeting government standards, and shares its findings with the public.

 

CCG
See Clinical Commissioning Groups

 

Clinical Commissioning Groups (CCGs)
Known previously as GP Commissioning Consortia or GPCC. These are collections of GP practices, each representing typically 15 - 30 GP practices with 50,000 - 300,000 registered patients. Operating in "shadow" mode at the moment, after April 2013 they will be responsible for the commissioning of acute and other services for their patients. They will each be responsible for managing NHS budgets of circa £50 million - £300 million and will be approved by the NHS Commissioning Board. The governing board of each CCG consists primarily of GP's along with the addition of nursing and consulting representatives. It is also intended to include patient representatives in the form of "lay" members.

 

Commissioning Support Organisations / Commissioning Support Services
See Commissioning Support Units

 

Commissioning Support Units (CSUs)
These units, of which there are 23 nationally, are currently part of the PCTs. They will provide the expertise to CCGs on how to commission services. After April 2013 when the PCTs are disbanded these operations are likely to be absorbed by the NHS Commissioning Board. CSUs were very briefly called Commissioning Support Services in 2012.

 

Health and Social Care Bill
Bill introducing NHS reforms, it has now received royal assent.

 

HealthWatch England
Body planned for launch in October 2012. Intended to play a role at both national and local level to make sure that the views of the public and people who use NHS services are taken into account. Local HealthWatch groups will be formed to take over the role of the Local Involvement Networks (LINks)

 

Local Involvement Networks (LINks)
Will be replaced by local HealthWatch groups after April 2013.

 

NHS Commissioning Board
Body established on 31 October 2011 to support and hold to account each of the local Clinical Commissioning Groups.

 

NHS Outcomes Framework
A key element of the NHS reforms is to switch the focus from process measures (eg waiting time to see a consultant) to outcome measures (eg reduction in under 75 mortality from respiratory disease). The NHS Outcomes Framework sets out the outcomes and corresponding indicators that will be used to hold the NHS Commissioning Board to account for the outcomes it delivers through commissioning health services from 2012/13. The framework sets direction of travel in the journey towards improving outcomes, and offers an opportunity for the NHS to begin to understand what an NHS focussed on outcomes means for individuals, organisations and health economies.

 

PCT
See Primary Care Trusts

 

Primary Care Trusts (PCTs)
Currently manage the primary care services locally. In anticipation of the NHS reforms the 162 trusts have been combined into 62 PCT clusters. It is planned that all PCTs will be abolished in April 2013

 

Strategic Health Authorities (SHAs)
The 10 SHAs have recently been combined into 4 SHA clusters to manage the activities of PCTs. These are: NHS London, NHS North of England, NHS Midlands & East and NHS South of England. It is planned that all SHAs will be abolished in April 2013

 

 

 

 

 

 

 

 

 

 

 

In-company / bespoke training benefits

Righttrack Consultancy offers in-company training programmes that deliver results.

 

The training can be bespoke to the exact requirements of the client or selected from Righttrack's extensive portfolio of existing programmes. People are often pleasantly surprised that both these options can offer cost effective alternatives to sending a number of staff on a standard open (public) course.

 

Frequently Asked Questions:

What is the difference between an in-company and an open training programme?
What is the main benefit of bespoke training?
How much does bespoke training cost?

Clinical Commissioning Group Training

 

Established programmes, which can be tailored to specific requirements, include:
NHS TrainingEquality Delivery System (EDS)
NHS TrainingRelationship Management in Clinical Commissioning
NHS TrainingLeading People Through Change in Clinical Commissioning
NHS TrainingCreative Problem Solving in a Changing Climate
NHS TrainingConsulting Skills for Clinical Commissioning
NHS TrainingCommunicating and Influencing Skills for Clinical Commissioning
NHS TrainingTeamworking in Clinical Commissioning (experiential)
NHS TrainingBuilding a Team in Clinical Commissioning Groups
NHS TrainingManaging Patient Relationships

Commissioning Support Unit Training

 

Righttrack offers a range of programmes for Commissioning Support Units. Programmes can be made bespoke to specific client requirements.

NHS TrainingEquality Delivery System (EDS)
NHS TrainingRelationship Management in Clinical Commissioning
NHS TrainingDelivering Service Excellence to Clinical Commissioning Groups
NHS TrainingLeading People Through Change in Clinical Commissioning
NHS TrainingCreative Problem Solving in a Changing Climate
NHS TrainingConsulting Skills for Clinical Commissioning
NHS TrainingCommunicating and Influencing Skills for Clinical Commissioning
NHS TrainingTeamworking in Clinical Commissioning (experiential)
NHS TrainingBuilding a Team in Clinical Commissioning Groups

GP Practice Training

The planned NHS reforms, driven by the Health and Social Care Bill, will put Clinical Commissioning Groups (CCGs) and GP Practices in a key role on managing budgets and addressing Public and Patient Engagement (PPE).

 

Righttack develops bespoke training solutions for GP Practices and local Clinical Commissioning Groups to share best practice amongst all customer facing staff.

In addition to bespoke programmes we offer an established
Managing Patient Relationships programme.

NHS Useful links and terminology

 

Web links to some of the organisations involved with NHS reforms:
Blue ArrowNHS Choices website - identify the nearest GP practices
Blue ArrowCareQuality Commission website - checks whether hospitals, care homes and care services
are meeting government standards
Blue ArrowHealthWatch England website - makes sure that the views of the public and people who use
NHS services are taken into account.
Blue ArrowNHS Leadership Framework website - details on the NHS leadership framework
Blue ArrowNHS Commissioning Board Special Health Authority website - body holding local CCGs to
account

GMC Revalidation

 

Righttrack offers a range of in-house training programmes to support the process of GMC revalidation. These programmes can be tailored to the specific requirements of a client if required.

Programmes include:
GMC revalidationTraining for New Medical Appraisers - 2 day
GMC revalidationTop Up Training for Medical Appraisers - 0.5 day
GMC revalidationManaging Quality Assured Medical Appraisers - 2 day