NHS Training
Righttrack Consultancy delivers training solutions in customer service, management, sales and equality and diversity for :
Commissioning Support Units
Clinical Commissioning Groups
GP Practices
training benefits Commissioning Support
Units Training Clinical Commisioning
Groups Training GP Practice
Training Useful links and
Terminology
Accreditations
Commissioning Support Unit Training
Righttrack offers a range of Commissioning Support Unit training programmes for CSUs looking to strengthen skills and develop different behaviours as the proposed NHS reforms are implemented. These programmes can be made bespoke to the specific requirements of a client if required.
Download overview of CSU training programmes available.
Programmes include:
Equality Delivery System - 1 day
Programme focuses on the implications of the Equality Act 2010 for the NHS. It does so both through explaining the new NHS Equality Delivery System (EDS) and by exploring wider concepts of discrimination and equality.
Relationship Management in Clinical Commissioning - 2 day
Programme explores the new roles and responsibilities of those working in Commissioning Support Units (CSU). It focuses on how best to build strong and effective working relationships within the wider community of healthcare professionals.
Delivering Service Excellence to Clinical Commissioning Groups - 2 day
Explores the new roles and responsibilities of those working in Commissioning Support Units (CSU) or similar support activity, as the interface between Clinical Commissioning Groups (CCGs) and the providers of service in acute hospitals and primary care.
Leading People Through Change in Clinical Commissioning - 2 day
Programme focuses strongly on change and in the current climate of NHS change allows participants to share their experiences of, and concerns about, change and how to lead people successfully through.
Creative Problem Solving in a Changing Climate - 1 day
Provides a solid structure and the tools and techniques to analyse problems and create innovative solutions.
Consulting Skills for Clinical Commissioning - 1 day
Introduces delegates to the topic of consultancy and the importance of understanding the need for Commissioning Support Units (CSUs) to work with their customers in providing an effective and collaborative approach to their new relationships.
Communicating and Influencing Skills for Clinical Commissioning - 1 day
An interactive programme aimed at those wishing to exert a higher level of influence within their organisation. Delegates learn how to maximise both their natural ability and to recognise when and how they need to flex this style to engage others in achieving success.
Teamworking in Clinical Commissioning (experiential) - 1 day
This experiential one day programme allows delegates to immerse themselves into a business simulation that will highlight the theories and demonstrate in practice the reality and benefits of teamwork in action.
Background
The planned NHS reforms, driven by the Health and Social Care Bill, will significantly change the commissioning process within the NHS.
In the future it is anticipated that some existing Commissioning Support Units (CSUs, also known as Commissioning Support Organisations) attached to Primary Care Trust (PCT) clusters will act as the interface between local Clinical Commissioning Groups (CCGs), the providers of service (in acute hospital services, and in primary care) and the new NHS Commissioning Board (to be led by Sir David Nicholson). They may also have other relationships including contact with local authorities and quality functions (co-ordinated by HealthWatch England).
Impact of NHS reforms on training requirements
Commissioning Support Unit Training requirements are likely to change over the next few years. To ensure success during the transition, CSU staff will need to place a greater emphasis on developing relationships with future customers (CCGs) and other stakeholders than has been necessary under the current PCT structure. As a result of more local accountability and other factors, each individual CCG may well take a different approach to the commissioning of services, rather than all CCGs adopting one standard approach. CSU staff will need to be aware of the differing needs of individual CCGs and respond accordingly to deliver what each CCG requires in, what is likely to be, a more fluid and competitive situation.
In-company / bespoke training benefits
Righttrack Consultancy offers in-company training programmes that deliver results.
The training can be bespoke to the exact requirements of the client or selected from Righttrack's extensive portfolio of existing programmes. People are often pleasantly surprised that both these options can offer cost effective alternatives to sending a number of staff on a standard open (public) course.
Frequently Asked Questions:
What is the difference between an in-company and an open training programme?
What is the main benefit of bespoke training?
How much does bespoke training cost?
Clinical Commissioning Group Training
Righttrack offers a range of programmes for Clinical Commissioning Groups looking to strengthen skills and develop different behaviours as the NHS reforms are implemented. These programmes can be made bespoke to the specific requirements of a client if required.
Equality Delivery System (EDS)
Relationship Management in Clinical Commissioning
Leading People Through Change in Clinical Commissioning
Creative Problem Solving in a Changing Climate
Consulting Skills for Clinical Commissioning
Communicating and Influencing Skills for Clinical Commissioning
Teamworking in Clinical Commissioning (experiential)
Building a Team in Clinical Commissioning Groups
Managing Patient Relationships
Commissioning Support Unit Training
Righttrack offers a range of programmes for Commissioning Support Units. Programmes can be made bespoke to specific client requirements.
Equality Delivery System (EDS)
Relationship Management in Clinical Commissioning
Delivering Service Excellence to Clinical Commissioning Groups
Leading People Through Change in Clinical Commissioning
Creative Problem Solving in a Changing Climate
Consulting Skills for Clinical Commissioning
Communicating and Influencing Skills for Clinical Commissioning
Teamworking in Clinical Commissioning (experiential)
Building a Team in Clinical Commissioning Groups
GP Practice Training
The planned NHS reforms, driven by the Health and Social Care Bill, will put Clinical Commissioning Groups (CCGs) and GP Practices in a key role on managing budgets and addressing Public and Patient Engagement (PPE).
Righttack develops bespoke training solutions for GP Practices and local Clinical Commissioning Groups to share best practice amongst all customer facing staff.
In addition to bespoke programmes we offer an established
Managing Patient Relationships programme.
NHS Useful links and terminology
Below are web links to some of the organisations involved with NHS reforms:
NHS Choices website - identify the nearest GP practices
CareQuality Commission website - checks whether hospitals, care homes and care services
are meeting government standards
HealthWatch England website - makes sure that the views of the public and people who use
NHS services are taken into account. Website not yet live (November 2011)
NHS Leadership Framework website - details on the NHS leadership framework
NHS Commissioning Board Special Health Authority website - body holding local CCGs to
account
UK Parliament website - current stage of Health and Social Care Bill 2010-11