NHS Training
Righttrack Consultancy delivers training solutions in customer service, management, sales and equality and diversity for :
Commissioning Support Units
Clinical Commissioning Groups
GP Practices
training benefits Commissioning Support
Units Training Clinical Commisioning
Groups Training GP Practice
Training Useful links and
Terminology
Accreditations
Clinical Commissioning Group Training
Righttrack offers a range of programmes for Clinical Commissioning Groups looking to strengthen skills and develop different behaviours as the proposed NHS reforms are implemented. These programmes can be made bespoke to the specific requirements of a client if required.
Download overview of CCG training programmes available.
Programmes include:
Equality Delivery System - 1 day
Programme focusses on the implications of the Equality Act 2010 for the NHS. It does so both through explaining the new NHS Equality Delivery System (EDS) and by exploring wider concepts of discrimination and equality.
Leading People Through Change in Clinical Commissioning - 2 day
Programme focuses strongly on change and in the current climate of NHS change allows participants to share their experiences of, and concerns about, change and how to lead people successfully through.
Creative Problem Solving in a Changing Climate - 1 day
Provides a solid structure and the tools and techniques to analyse problems and create innovative solutions.
Communicating and Influencing Skills for Clinical Commissioning - 1 day
An interactive programme aimed at those wishing to exert a higher level of influence within their organisation. Delegates learn how to maximise both their natural ability and to recognise when and how they need to flex this style to engage others in achieving success.
Teamworking in Clinical Commissioning (experiential) - 1 day
This experiential one day programme allows delegates to immerse themselves into a business simulation that will highlight the theories and demonstrate in practice the reality and benefits of teamwork in action.
Building a Team in the NHS Clinical Commissioning Group Environment - 1 day
Harnessing the strength of teams is one of the most efficient ways of delivering objectives and achieving strategic goals. This programme recognises the added challenges of building a team of professionals with their own individual wants and needs, in the context of forming new CCGs.
Managing Patient Relationships - 1 day
Background
The planned NHS reforms, driven by the Health and Social Care Bill, will put Clinical Commissioning Groups (CCGs) and GP Practices in a key role on managing budgets and addressing Public and Patient Engagement (PPE).
This gives CCGs the opportunity to lead the way in improving the standards of customer service delivered to patients in GP practices in the CCG cluster.
In-company / bespoke training benefits
Righttrack Consultancy offers in-company training programmes that deliver results.
The training can be bespoke to the exact requirements of the client or selected from Righttrack's extensive portfolio of existing programmes. People are often pleasantly surprised that both these options can offer cost effective alternatives to sending a number of staff on a standard open (public) course.
Frequently Asked Questions:
What is the difference between an in-company and an open training programme?
What is the main benefit of bespoke training?
How much does bespoke training cost?
GP Practice Training
The planned NHS reforms, driven by the Health and Social Care Bill, will put Clinical Commissioning Groups (CCGs) and GP Practices in a key role on managing budgets and addressing Public and Patient Engagement (PPE).
Righttack develops bespoke training solutions for GP Practices and local Clinical Commissioning Groups to share best practice amongst all customer facing staff.
In addition to bespoke programmes we offer an established
Managing Patient Relationships programme.
NHS Useful links and terminology
Below are web links to some of the organisations involved with NHS reforms:
NHS Choices website - identify the nearest GP practices
CareQuality Commission website - checks whether hospitals, care homes and care services
are meeting government standards
HealthWatch England website - makes sure that the views of the public and people who use
NHS services are taken into account. Website not yet live (November 2011)
NHS Leadership Framework website - details on the NHS leadership framework
NHS Commissioning Board Special Health Authority website - body holding local CCGs to
account
UK Parliament website - current stage of Health and Social Care Bill 2010-11