NHS Training
Righttrack Consultancy delivers training solutions in customer service, management, sales and equality and diversity for :
Commissioning Support Units
Clinical Commissioning Groups
GP Practices
training benefits Commissioning Support
Units Training Clinical Commisioning
Groups Training GP Practice
Training Useful links and
Terminology
Accreditations
Specialist solutions for the NHS
Explore Righttrack's NHS training solutions. Bespoke programmes can be developed to meet your specific requirements or one of Righttrack's established training programmes may be suitable.
Commissioning Support
Righttack can develop bespoke training solutions for NHS Commissioning Support Units to enhance skills and help build effective business relationships with new customers and stakeholders.
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Commissioning Groups
Righttack can develop bespoke training solutions for Clinical Commissioning Groups (CCGs) to share best practice amongst all customer facing staff in the cluster.
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GP Practices
Righttrack supports GP practices that want to develop better relationships with patients and reduce complaints.
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Health Training Blog
NHS Reforms Blog:
Public and Patient Engagement and Customer Service
NHS Reforms Blog:
Key Performance Indicators and the NHS Outcomes Framework
NHS Reforms Blog:
NHS Commissioning Board starts to manage change
NHS Reforms Blog:
Leadership development: Andrew Lansley learns that change doesn’t come easily
NHS Reforms Blog:
Leading change may not be good for your health: Part II
In-company / bespoke training benefits
Righttrack Consultancy offers in-company training programmes that deliver results.
The training can be bespoke to the exact requirements of the client or selected from Righttrack's extensive portfolio of existing programmes. People are often pleasantly surprised that both these options can offer cost effective alternatives to sending a number of staff on a standard open (public) course.
Frequently Asked Questions:
What is the difference between an in-company and an open training programme?
What is the main benefit of bespoke training?
How much does bespoke training cost?
Clinical Commissioning Group Training
Righttrack offers a range of programmes for Clinical Commissioning Groups looking to strengthen skills and develop different behaviours as the proposed NHS reforms are implemented. These programmes can be made bespoke to the specific requirements of a client if required.
Relationship Management in Clinical Commissioning
Leading People Through Change in Clinical Commissioning
Creative Problem Solving in a Changing Climate
Consulting Skills for Clinical Commissioning
Communicating and Influencing Skills for Clinical Commissioning
Teamworking in Clinical Commissioning (experiential)
Building a Team in Clinical Commissioning Groups
Managing Patient Relationships
Commissioning Support Unit Training
Righttrack offers a range of programmes for Commissioning Support Units. Programmes can be made bespoke to specific client requirements.
Relationship Management in Clinical Commissioning
Delivering Service Excellence to Clinical Commissioning Groups
Leading People Through Change in Clinical Commissioning
Creative Problem Solving in a Changing Climate
Consulting Skills for Clinical Commissioning
Communicating and Influencing Skills for Clinical Commissioning
Teamworking in Clinical Commissioning (experiential)
Building a Team in Clinical Commissioning Groups
GP Practice Training
The planned NHS reforms, driven by the Health and Social Care Bill, will put Clinical Commissioning Groups (CCGs) and GP Practices in a key role on managing budgets and addressing Public and Patient Engagement (PPE).
Righttack develops bespoke training solutions for GP Practices and local Clinical Commissioning Groups to share best practice amongst all customer facing staff.
In addition to bespoke programmes we offer an established
Managing Patient Relationships programme.
NHS Useful links and terminology
Below are web links to some of the organisations involved with NHS reforms:
NHS Choices website - identify the nearest GP practices
CareQuality Commission website - checks whether hospitals, care homes and care services
are meeting government standards
HealthWatch England website - makes sure that the views of the public and people who use
NHS services are taken into account. Website not yet live (November 2011)
NHS Leadership Framework website - details on the NHS leadership framework
NHS Commissioning Board Special Health Authority website - body holding local CCGs to
account
UK Parliament website - current stage of Health and Social Care Bill 2010-11