Telephone Sales Skills

Telephone sales - what will make you a success?

• Your telephone image - Making the right first impression - voice, words and attitude - the key ingredients
• Getting to the decision maker - Reaching the right person - dealing with the gatekeeper

Initial Contact

• Reasons why clients should speak to a sales person
• The WIIFM principle

Communication skills

• Using the right language and phrases
• Asking the right questions
• Listening actively
• Summarising skills

What makes your company different to its competitors?

• Unique selling points
• Using features, benefits and advantages
• Recognising and responding to buying signals

Closing the sale

• Selecting the appropriate closing technique
• Closing with confidence

Objections & obstacles

• Handling objections in a positive way
• Being assertive

Maintaining positivity

• Managing your mind - dealing with setbacks and negative behaviours

Available Packages:

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2 days

Folder, workbook, handouts, pen and certificate of attendance

To suit you

Up to 12

Righttrack programmes are energetic, exciting and highly participative, which create an impact and motivate participants to learn and embrace change

We utilise a blend of learning methods: practice sessions, group workshops, scenario-driven learning, assignments, self managed learning, shared group learning, accelerated learning and structured group learning