Sales Training
Righttrack Consultancy is a provider of bespoke sales training
solutions that help your sales team achieve:
Profitable Sales
Improved Close Rates
Improved Sales Forecast Accuracy
Sales Telephone Skills
Selling With Confidence
a 2 day in-company programme
Overview
This 2 day Sales Telephone Skills programme focuses on the key elements needed to make a sale; initial impressions, communication skills and closing the sale. The programme gives participants the chance to practice their technique as well as watching their colleagues conduct the same exercises whilst having the opportunity to gain constructive feedback from a Righttrack specialist.
Who Should Attend?
The programme is ideal for those new to telephone sales and for those sales professionals who have received little or no formal training and want to improve their negotiation skills.
the key characteristics of a successful telesales person
the importance of being confident when dealing with customers on the telephone
how to convey a positive message
strategies for dealing with the gate-keepers
the key features and benefits of the organisations products
the impact that good communications skills can have on building relationships and gaining sales
the importance of being positive and motivated when taking calls
how to identify obstacles and objections and how to deal with them
how to recognise buying signals and the appropriate steps to take at each stage
how to use a range of different closing techniques to gain a customer's commitment
During the programme there will be opportunities to practice and receive feedback on skills and techniques.
To enhance the effectiveness of the programme Righttrack makes use of the highly effective Phone Coach telephone role-play recording system. This allows delegates to learn by hearing themselves practising on relevant scenarios.
This makes role-play and practice as realistic and effective as possible. The Phone Coach network includes six pairs of phones each connected to a tape recorder; this allows delegates to review their work and to understand how they can make changes to improve their telephone ‘image’.
Of all the requests by delegates following a programme using the Phone Coach, the most common is to have more time allocated to role-play!
Download PDF programme outline
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Established Sales Training Programmes
Righttrack offers in-company sales training programmes that deliver results.
The training can be bespoke to the exact requirements of the client or selected from Righttrack's extensive portfolio of established programmes. People are often pleasantly surprised that both these options can offer cost effective alternatives to sending a number of staff on a standard open (public) course.
Established in-company sales training programmes
Sales Essentials - Driving Sales Success - 2 day programme
Sales Negotiation - Driving Negotiation Success - 2 day programme
Sales Telephone Skills - Selling With Confidence- 2 day programme