Negotiation Skills

Planning and Preparation

• Setting negotiation strategies (win-win or win – lose)
• Considering objectives
• Examining power - bases
• Planning to address the balance of power
• Planning for stalemate
• Identifying tradeables and levels of concession
• Setting negotiation limits
• Selecting an appropriate environment

Communications and Behaviour

• Understanding different behaviours and their impact on negotiations
• Adopting an assertive approach
• The principles of transactional analysis
• Giving information to aid the negotiation process
• Presenting persuasive arguments
• The role of reflective listening

The Negotiation

• Opening the negotiation
• Working to gain and retain power
• Handling different behaviours and tactics
• Identifying and understanding the influencers
• Securing agreement
• Summarising and concluding
• Maintaining a positive mind set – Trigger-Filter-State

Maintaining the Relationship

• Recognising stakeholder roles
• Developing a relationship strategy for key stakeholders
• Managing information efficiently

Available Packages:

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2 Days

Folder, workbook, handouts, pen and certificate of attendance

To suit you

Up to 12

Righttrack programmes are energetic, exciting and highly participative, which create an impact and motivate participants to learn and embrace change

We utilise a blend of learning methods: practice sessions, group workshops, scenario-driven learning, assignments, self managed learning, shared group learning, accelerated learning and structured group learning