Influencing & Persuading Skills - Development Dip

Session One - 3-hour

How do we Define Persuasion and Influence?

• Delegates explore what is meant by persuasion and influence and the general value of it within the workplace

When Are Persuasion / Influencing Skills Beneficial?

• Delegates have the opportunity to consider different aspects of their day to day work and build an understanding of when influencing skills are beneficial

The Qualities of a Successful Persuader

• Delegates discuss the qualities of a successful persuader

Push vs Pull

• The trainer will provide input regarding Push / Pull persuasion techniques and how outcomes are influenced by each. Delegates are then asked to ‘role-play’ short scenarios to practice using Pull techniques

Trigger Filter State

• Delegates identify their individual triggers and how they filter information and situations. This also links with the Push / Pull techniques from above

Summary of Learning

• The trainer summarises the key learning points from the session

Session Two - 3-hours

Positive Thought

• Delegates explore how to retain positive thought and particularly when preparing themselves for a ‘persuasion’ meeting

Persuasion Structure

• The trainer provides input on how to structure a persuasion meeting with particular focus on constructing the conversation to ensure that the other party is listened to

Active Listening Skills

• The trainer will provide input on the importance of listening and techniques that can be used to focus on what other people are saying and not saying. The active listening pyramid model will be used

Practical

• Delegates get the chance to individually rehearse scenarios which are specific to individual’s day to day situations, where they would benefit from using persuasion and influencing techniques

Summary and Action Planning

• Commitment to doing things differently as a result of the sessions

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Development Dip - 2 x 3 hour sessions

Folder, workbook, handouts, pen and certificate of attendance

To suit you

Up to 12

Righttrack programmes are energetic, exciting and highly participative, which create an impact and motivate participants to learn and embrace change

We utilise a blend of learning methods: practice sessions, group workshops, scenario-driven learning, assignments, self managed learning, shared group learning, accelerated learning and structured group learning