Communication Skills

• Communication Models
• Application of models
• Feedback process
• Evaluating communication effectiveness
• Selecting communication channels
• Inter-personal versus intra-personal communication
  
• Non-Verbal Skills and Techniques
• The power of body language
• Initial impressions
• Personal impact
• Questioning Skills
• Funnelling technique
• Selecting the right type of question to meet the desired outcome
• Using questions to clarify understanding
  
• Written Communication
• Identifying and avoiding the common pitfalls
• Writing with clarity, conciseness and courtesy

• Structuring effective and efficient reports
• E-mail etiquette
• Writing proposals to win business
• Verbal Skills and Techniques
• The impact of words & tonality
• Telephone communication
• Influencing skills
• Push and Pull techniques
  
• Listening Skills
• Empathic listening
• Reflective responses
• Creating an active listening environment
• Behaviour and Communication
• Assertive, aggressive and passive communication styles and the impact of each
• Values and beliefs linked to behaviour
• Positive communication using transactional analysis

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Righttrack programmes are energetic, exciting and highly participative, which create an impact and motivate participants to learn and embrace change

We utilise a blend of learning methods: practice sessions, group workshops, scenario-driven learning, assignments, self managed learning, shared group learning, accelerated learning and structured group learning