Feedback Skills

This is a bespoke programme that improves skills and knowledge in giving and receiving constructive feedback.

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A bespoke training programme is researched, designed and delivered specifically for your needs.

We have a highly developed, sophisticated yet flexible approach for creating bespoke training solutions, which typically includes:

  • Step 1: Research & Familiarisation - Our training specialists work with you to research the key areas that will impact the programme design and agree project objectives
  • Step 2: Confirmation of Project Activity - Key areas of the project are confirmed in writing including all project steps, milestones, programme structure, supporting activity, timings and evaluation measures
  • Step 3: Preparation of Learning Content - Our project team prepare the programme in-line with the above steps. The content is highly specific to your organisation and the initiatives that are key to the success of your business
  • Step 4: Implementation of Training Programme - The programme is implemented in-line with the agreed rollout plan
  • Step 5: Project Evaluation - The project is evaluated throughout its implementation against key measures decided upon during Step 1

Below is an example of a programme we have designed for a client:

  • Benefits and Pitfalls
    • Defining feedback
    • Opportunities for feedback in the work place
    • The benefits of constructive feedback to the client organisation
    • Pitfalls and negative outcomes to avoid
  • Receiving Feedback Constructively
    • Appropriate responses and the message this sends
    • Asking for further clarification
    • Responding to negative feedback constructively
    • Using feedback to create a positive outcome
  • Giving Constructive Feedback
    • Recognising individual needs and potential responses to receiving feedback
    • Understanding the relationship between values, beliefs and behaviour in the context of giving feedback
    • Adapting personal behaviour to meet the needs of the recipient
    • Understanding non-verbal signals
    • Questions in the feedback process
    • Listening with empathy
    • Selecting an appropriate environment and time for feedback
  • Encouraging Feedback
    • Creating an environment where feedback is welcomed
    • Requesting feedback from others

This is an in-company programme with the following options. (Hover your mouse over the dotted items to find out more.)

Available Packages:

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Bespoke

Folder, workbook, handouts, pen and certificate of attendance

To suit you

Bespoke

Righttrack programmes are energetic, exciting and highly participative, which create an impact and motivate participants to learn and embrace change

We utilise a blend of learning methods: practice sessions, group workshops, scenario-driven learning, assignments, self managed learning, shared group learning, accelerated learning and structured group learning

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