Righttrack to Management

Module 1 - The Role of the Manager

• The definition of the role of the manager within an organisation?
• The expectations, demands and constraints of the managerial role
• The consideration of individual values and how these are projected within the leadership / management role
• What are the priorities in fulfilling the role and what hinders success?
• Introduction to managing change

Module 2 - Creative Problem Solving & Decision Making

• Understanding the role of problem solving and the common pitfalls
• How do we accurately define problems?
• Approaches to ensure we address the problem not the symptoms
• Creative problem solving
• Taking decisions and implementing solutions
• The impact of decision making during change

Module 3 - Managing / Leading Self

• What are the differences between managing and leading?
• When do we manage and when do we lead?
• Different styles of management / leadership and when to apply each different style
• Communications skills development
• Getting the best response when communicating
• Overcoming barriers to communication
• Influencing skills
• Three modes of behaviour – aggressive, assertiveness and passive

Module 4 - Managing Conflict and Influence Skills

• The GIFT of feedback
• Techniques to avoid conflict escalating
• Developing active listening skills
• Effective use of questions
• Understanding other people’s behaviour types (Transactional Analysis)
• What are the signs of conflict building?
• Understanding and managing behaviours during conflict
• Resolving conflict

Module 5 - Leading Teams

• Review of the Adair Model – demonstration of a manager’s focus (task or people)
• Motivators – delegates explore what motivates others and what their own individual drivers are
• The fundamentals required to lead high performance teams
• Tuckman – the different stages of team development
• Introduction to Belbin team roles
• How do we utilise this information to help us lead and manage other people better?
• How to build stronger relationships
• Rolemaps and applying action

Module 6 - Managing Change

• How is the organisation changing and what are the drivers for change?
• What are our responsibilities as managers for implementing change?
• How do we as individuals react to change
• Understanding how other people respond to change
• Planning to allocate roles and responsibilities within the change process
• How to deal with resistors to any change process and manage their concerns
• Dealing with different behaviours and how to respond to each one
• Managing the impact of change in a business

Module 7 - Managing Performance

• Introduction to the Performance Management Cycle
• What are the consequences of not exploring performance issues carefully and thoroughly?
• What are the benefits of day-to-day performance management and how do we integrate it into our day-to-day management roles?
• The benefits of working with Key Success Areas
• How to agree targets and specific objectives
• Dealing with poor performance
• Managing high performers
• Practical action planning session

Available Packages:

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Modular - 7 x 1 day

Folder, workbook, handouts, pen and certificate of attendance

To suit you

Up to 12

Righttrack programmes are energetic, exciting and highly participative, which create an impact and motivate participants to learn and embrace change

We utilise a blend of learning methods: practice sessions, group workshops, scenario-driven learning, assignments, self managed learning, shared group learning, accelerated learning and structured group learning