Interview Skills

• Understanding of different types of interview and the approaches
• Awareness of the consequences of ineffective interviewing
• Understanding the processes and procedures
• Understanding objective and subjective decisions
• Using effective communication skills

• Skills to prepare specific questions for different interviews
• Awareness of the types of questions and when to use them
• Development to improve active listening skills
• The importance of following organisational policies and procedures
• Personal action planning

• Increased staff performance
• Improved organisational capability
• More effective and efficient recruitment process
• Robust and transparent interview process
• Reduced likelihood of legal challenges to staff related decisions

• Improved alignment of staff effort and organisational goals
• Increased trust through transparency of process
• Fairness and consistency
• Immediate business impact

• Different types of interview and the approaches for each one
• Awareness of the consequences of ineffective interviewing
• Appreciating the PUSH & PULL options
• Awareness of the importance of being familiar with, and working to the organisation’s processes
• Procedures and legal requirements
• Understanding the interview process:
• Planning & preparation
• The approach and the situation
• Conducting the interview
• Evaluation and follow-up
• A systematic approach to preparing an interview
• Using objective and subjective data

• Assessing candidates’ capability and suitability in selection interview situations
• Effective use of communication skills
• Using verbal and non-verbal signals
• Preparing specific questions for different interviews
• Questions that are inappropriate to ask in some interview situations
• Development to improve active listening skills
• Practical sessions including questioning in interview simulations
• The importance of following organisational policies and procedures
• Record keeping
• Creating a personal action plan

Available Packages:

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2 days

Folder, workbook, handouts, pen and certificate of attendance

To suit you

Up to 12 people

Righttrack programmes are energetic, exciting and highly participative, which create an impact and motivate participants to learn and embrace change

We utilise a blend of learning methods: practice sessions, group workshops, scenario-driven learning, assignments, self managed learning, shared group learning, accelerated learning and structured group learning