Cultural Awareness

• Appreciating all facets of cultural diversity, the value and richness of a diverse workforce, the similarities and differences within and between different cultures
• Understanding the benefits of reflecting the cultural diversity and values of customers to broaden appeal and show sensitivity to differing preferences
• Recognising that stereotyping is inappropriate and often very dangerous

• Developing an understanding of the importance and value of equality and diversity in the work environment
• Overview of current key legislation relevant to the workplace
• The Equality Bill - changes planned for 2010
• Learn the value of diversity in the workplace
• Recognise how different people view equality

• An organisational understanding of cultures, ideologies and personalities which are key to the delivery of a focussed and effective service to both internal and external customers
• Understand the benefits of diversity to the organisation and its employees
• Skills and knowledge to relate to and interact with people with a diverse range of talents and backgrounds in a positive way

• Greater confidence in decisions and the impact they may have on different cultural groups
• Reduced likelihood of conflict and confrontation through greater sensitivity and awareness
• Helps make the organisation a better place in which to work

This is a one-day programme outline, which can be tailored to meet specific organisational objectives. It can also be offered as an abridged introductory half-day programme. Please talk to us so that we can tailor the programme to your exact requirements.

We can vary timeframes, run on a modular basis or change the project in many ways so that it fits better with your objectives.

General outline:

• Overview of cultural diversity – how our country has changed and is changing
• The picture in your region
• Awareness of the characteristics of the local cultural diversity and its relevance to the organisation and its employees
• Valuing and managing diversity
• Direct and indirect discrimination – institutionalised ‘isms’
• How would you handle these situations? – Interactive exercise
• Types of culture - different religions and belief systems
• Consequences of not being culturally aware

• Barriers to achieving change
• Some cultural do’s and don’ts
• Putting it all into practice – case studies relevant to your organisation
• Act positive! Exploring positive actions you can take to improve cultural appreciation in your organisation

Optional Extras

To bring realism to the course and to allow participants to experience a little of the cultures that they are exploring, we can include*:

• Tasting of ethnic foods
• Traditional / cultural music
• Traditional storytelling / legends
• History and art
• Community visits

* These can be tailored to cultures relevant to your business, or can be used to give a general ‘feel’

Available Packages:

Duration:

Materials:

Support:

Dates & Location:

Delegates:

Style:

Learning Methods:

Not sure which? Use our handy Package Comparison table

One full day or as an abridged half-day introductory programme

Folder, workbook, handouts, pen and certificate of attendance

To suit you

Up to 12 people

Righttrack programmes are energetic, exciting and highly participative, which create an impact and motivate participants to learn and embrace change

We utilise a blend of learning methods: practice sessions, group workshops, scenario-driven learning, assignments, self managed learning, shared group learning, accelerated learning and structured group learning