Equality and Diversity Training
Righttrack Consultancy delivers bespoke solutions that will help your organisation:
Meet the diverse needs of customers & colleagues
Utilise the talents of everyone
Cover legislative requirements
Disability Awareness Training -
Making Reasonable Adjustment
a 1 day in-company programme
Overview
This high-level, interactive programme will offer participants the opportunity to share their
concerns and learn how best to respond to disabled customers in a safe, confidential
environment. Peer learning within the group on company-specific ways of working enhances
more formal learning on the law and good practice. By exploring disability equality, delegates
can discover the often-simple adjustments needed by many disabled people to help reduce the
barriers faced. The programme also provides an overview of the Equality Act 2010
This programme can be delivered as a 1-day or an abridged half-day programme. Different versions can be designed to meet the needs of varying audiences such as ‘champions’, managers, and front-line staff.
Who Should Attend?
This disability awareness training programme is suitable for all those dealing with members of the public either face-to-face or on the telephone.
Have measurably increased their overall confidence in dealing with disabled customers
Understand the skills that are required to establish the needs of a disabled customer
Understand the meaning of the term ‘reasonable adjustment’
Explored the knowledge and skills required to ensure that needs of a disabled customers are being met
Be able to judge when it is NOT necessary to make adjustments
Be familiar with organisational policy for dealing with aggressive or abusive behaviour
Have increased confidence and developed skills in dealing with aggressive or abusive behaviour
Have explored the escalation procedures
Have enhanced their understanding of Ombudsman Services 'Service Standards'
Be more competent when working with colleagues with impairments
Be better informed of the Equality Act 2010
Have an increased awareness of different types of discrimination
To improve understanding of personal and organisational legal duties surrounding disability
Know where to access support when help is required regarding a complaint made by a disabled person
Download PDF Disability Awareness Training – Making Reasonable Adjustment outline
Download Righttrack - the right choice PDF
View feedback from clients and detail on diversity training specialists.
View example results from disability awareness training programme.
Contact Righttrack to discuss your requirements on disability awareness training