Customer Service Training
Righttrack Consultancy delivers bespoke customer service training solutions to help your team achieve:
Increased customer satisfaction
Improved customer relationships and loyalty
Reduction in complaints
Established Customer Service Training Programmes
Righttrack offers in-company customer service training programmes that deliver results. The training can be selected from Righttrack's extensive portfolio of hundreds of established programmes or bespoke to the exact requirements of the client.
Righttrack's established customer service training programmes include:
Customer Service Skills – Showing You Care – 2 day
Advanced Customer Service – Facilitated Workshop – 2 day
Customer Service Strategy – Charter, Standards and Skills Workshop – 2 day
Handling Difficult Customer Situations – 2 day
Leading & Managing Call Centre & Customer Service Teams - 2 day
Customer Service – Face-to-Face – 1 day
Customer Service – on the Telephone – 1 day
Complaints Handling Skills – 1 day
Complaint Handling – Assertiveness in Customer Service - 1 day
Specialist programmes
Managing Patient Relationships in GP Practices - 1.5 day programme