Customer Service Training
Righttrack Consultancy delivers bespoke customer service training solutions to help your team achieve:
Increased customer satisfaction
Improved customer relationships and loyalty
Reduction in complaints
Customer Service Skills
Programmes can be bespoke to your organisation and markets. They can be used to inspire customer facing staff to deliver an exceptional customer experience.
Customer Service Skills programmes cover:
Customer Service Telephone skills
Customer Service Face-To-Face Skills
Visitor Experience
Designed to equip customer service staff with the behaviours and skills to deliver outstanding service on the telephone.
Together we agree the building blocks and decide the programme duration to achieve your objectives:
Recognising the value of customer service roles
Understanding different customer types (including internal customers)
Exploring and understanding the differences between face-to-face and telephone communication
The full range of communication skills relative to telephone situations
Use of voice, words and inflexion
Using questioning skills to get the full picture
Action plans to transfer the learning to get improved results in the workplace
Contact Righttrack to discuss your specific requirements
Designed to equip customer service staff with the behaviours and skills to deliver outstanding service face-to-face with the customer.
Together we agree the building blocks and decide the programme duration to achieve your objectives:
Recognising the value of customer service roles
Understanding different customer types (including internal customers)
Communicating with customers
How to meet and greet customers and create rapport - initial contact
How to use your body language to communicate positively
Using questioning skills to get the full picture
Action plans to transfer the learning to get improved results in the workplace
Contact Righttrack to discuss your specific requirements
Righttrack design programmes to involve and inspire your people to deliver an exceptional visitor experience. Each programme or event is developed specifically to meet your aims and objectives. The focus of the design is around the type of experience you want your customers to have and the changes in outlook, attitude and skills of those who deliver it.
Together we agree the building blocks and decide the programme duration to achieve your objectives:
Ensure that basic customer service and communication skills are in place
Explore what individuals can bring ‘to the party’ by releasing their passion and enthusiasm
Enable participants to discover and identify their individual ‘brand’ and how to project it
Instilling a ‘can do’ attitude that shows
Developing positive body language appropriate to the visitor environment
Preparing for all eventualities and skills to deal with them – confidence,
assertiveness, responsiveness
Taking a problem solving approach to customer situations and challenges
Develop "Champions" amongst the team to maintain the standards of service
Contact Righttrack to discuss your specific requirements