Customer Service Training
Righttrack Consultancy delivers bespoke customer service training solutions to help your team achieve:
Increased customer satisfaction
Improved customer relationships and loyalty
Reduction in complaints
Customer Service – Face-to-Face
a 1 day in-company programme
Overview
This high impact customer service programme provides the tools, techniques, skills and motivation to deliver excellent service in face-to-face contact with customers. The programme takes a close look at the detail of customer handling customer transactions and explores the best ways of dealing with each one.
The positive, ‘can-do’ style workshop is lively; fast-paced and aims to deliver greater confidence when dealing with all types of customer queries and situations and how to make the best possible impression with customers throughout each transaction.
Who Should Attend?
The Customer Service – Face-to-Face programme is ideal for new and experienced colleagues who wish to develop their skills, confidence and knowledge to deliver excellent customer service.
Recognise the importance of providing customer service excellence to both internal and external customers
Build a better understanding of themselves
Understand different customer types (including internal customers) and how to adapt behaviour to create rapport and understanding with each one
Understand how to make the best first impression and convey a positive – ATTITUDE
Know the importance of and how to maximise:-
the way you look
how you behave
body language
voice and words
Have learned a range of communication skills relative to customer service – face-to-face transactions
Know how to ask question to build an understanding of the customers situation
Be able to listen actively to build confidence and respect
Communicating positively – avoiding negativity
Presenting information persuasively and with influence
Know the principles of how to respond to complaints
Have developed an action plan to transfer the learning to get improved results in the workplace
Download PDF outline Customer Service – Face-to-Face
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