Customer Service Training
Righttrack Consultancy delivers bespoke customer service training solutions to help your team achieve:
Increased customer satisfaction
Improved customer relationships and loyalty
Reduction in complaints
Advanced Customer Service Training
- Facilitated Workshop
a 2 day in-company programme
Overview
This two-day workshop style programme is specially designed to help your organisation develop and improve the quality of service you provide to your customers. It is equally applicable where there is clear room for significant improvement as in organisations where continuing focus is given to retaining an industry-leading position. Parts of the workshop are facilitated using proven principles from “Appreciative Inquiry”, and employ self-managed and shared group learning as its core strategy.
The Advanced Customer Service Workshop is serious, but facilitated with an air of positivity, energy, and fun. The overall aim of the two days is to develop a robust plan, which will take and sustain customer service at the next level. The emphasis is very much on using the workshop to deliver clearly defined action plans for groups, teams, and individuals including clear ownership of responsibility for implementation.
Who Should Attend?
The Advanced Customer Service Workshop is best suited to colleagues that are more experienced and those with management or team leader roles including those who have the authority to drive change in their areas of responsibility and through the organisation.
Recognise the level and quality of service currently provided by your organisation at each of the main customer touch points
Understand the customer journey and where it can be improved to raise the expectations of customers
Know how to harness the unique qualities of those currently providing high levels of customer service in the organisation
Agree the lines of inquiry: e.g. enquiry, telephone calls, face-to-face conversations, customer complaints, etc
Create a unique model of customer service excellence for the future
Be clear about how to overcome barriers or obstacles to successful implementation
Have tested application of the model
Have identified the stepping stones for putting the model into practice
Leave the workshop with group and personal action plans to make it all happen
Download PDF programme outline for Advanced Customer Service Workshop
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