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Customer Service Training

We have a variety of customer service training programmes, all of which are designed and delivered by customer service specialists. Our programmes are as follows:

Advanced Customer Service Workshop	1 Day	Details
Customer Service - on the Telephone	1 Day	Details
Customer Service - Face-to-Face	1 Day	Details
Customer Service	2 Days	Details
Complaints Handling	1 Day	Details
Developing a Customer Focus	Bespoke	Details
Managing Your Customers	Modular	Details
Customer Service - redhotactive	Bespoke	Details
Customer Experience - redhotactive	Bespoke	Details

Package Comparison

Righttrack provide ready-to-go, customised and bespoke training programmes.

Not sure which you want? Use our handy Package Comparison table to help you decide on the best solution for you.

redhotactive

If you are looking for something completely different, then our redhotactive 'learning-by-doing' development experiences could be just the thing you need.

Visit our redhotactive section to find out more.

ILM Programmes

We can design programmes to be eligible as Institute of Leadership & Management Development Programmes, which can provide external recognition for your programmes.

Visit our ILM Section to find out more.

Righttrack Membership

All programmes come with Righttrack Membership, which provides lifetime on-line post-programme support via our dedicated delegate website.

It also gives access to the training consultant who will answer any questions relating to the programme.

Additional Information

Many clients demand a more unique approach and want something never seen before. This we can do - in fact this is what really excites us - doing something that has never been done before. We recently designed a visitor experience programme that was set in St.Mark's Square, Venice. A programme with a real 'wow' factor that produced amazing results and delighted the project sponsors.

So if you are looking for 'wow' in your customer service or visitor experience training programmes, we can do it, but you'll never hear us say 'have a nice day'.

Did you know we also do management training?