telephone customer service skills

This telephone customer service skills training manual is available for just £495.

This one day telephone customer service programme will assist an organisation in maintaining a focus on quality customer service when dealing with customers by telephone.

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By the end of the programme you will be able to:

• Have a better understanding your customers’ needs and how to satisfy them over the telephone
• Understand and respond to the unique challenges when dealing with customers over the telephone
• Be aware of the contribution that words and non-verbal messages have on telephone conversations
• Gain the knowledge to start talking your customer’s language
• Appreciate the importance of attitude in delivering excellent customer service
• Understand different question types and how they can be used when on the telephone

This training manual comes with:

• One hard copy of the full training manual including:
  
  
  • Trainer programme running notes
  • Activities & answers
  • Course materials list
• Electronic copy of the workbook and any handouts
• PowerPoint slides
• Unlimited reprinting rights for the workbooks and handouts
• Unlimited number of users

Train The Trainer

Why not purchase one of the following programmes to ensure your training programmes are a success:

• 1 day in-company Train The Trainer programme to train delegates on this training manual for £950 plus £50pp. This programme is based on the assumption that delegates have already been trained to train
• Righttrack Trainer Accreditation - observation and feedback on your trainers. £750 for one trainer plus £100pp for every extra trainer (all on same day)
• If you don't currently have any trainers, then take a look at our
  
  Train The Trainer section

Want to buy this manual? Then get in touch now.