face-to-face customer service skills

This face to face customer service skills training manual is available for just £495.

The focus of this one day face-to-face customer service training programme is on dealing with customers in a face-to-face capacity and on how to make the best possible impression.

Download Example

By the end of the programme you will be able to:

• Have a better understanding of your customers’ needs and how to satisfy them
• Understand the importance of attitude in delivering excellent customer service
• Be aware of the contribution that words and non-verbal messages have on customer conversations
• Be able to apply your learning to communicate more productively with your customers

This training manual comes with:

• One hard copy of the full training manual including:
  
  
  • Trainer programme running notes
  • Activities & answers
  • Course materials list
• Electronic copy of the workbook and any handouts
• PowerPoint slides
• Unlimited reprinting rights for the workbooks and handouts
• Unlimited number of users

Train The Trainer

Why not purchase one of the following programmes to ensure your training programmes are a success:

• 1 day in-company Train The Trainer programme to train delegates on this training manual for £950 plus £50pp. This programme is based on the assumption that delegates have already been trained to train
• Righttrack Trainer Accreditation - observation and feedback on your trainers. £750 for one trainer plus £100pp for every extra trainer (all on same day)
• If you don't currently have any trainers, then take a look at our
  
  Train The Trainer section

Want to buy this manual? Then get in touch now.