training manuals

All of the training manuals below are available for just £495 each, with optional train-the-trainer packages available. Click on each one to find out more:

• Business Writing Skills
• Communication & Performance Management
• Complaints Handling Skills
• Delegation Skills
• Face-to-Face Customer Service
• Managing Others
• Presentation Skills
• Team Leader Training
• Telephone Customer Service Skills
• Time Management

Bespoke and ready-to-run training manuals have many benefits, not least giving you the ability to run an in-house training programme without the necessity of having the in-house resources and capability to write the programme.

Based on innovative training techniques developed over 19 years, all of our training manuals are designed to be practical and easy-to-use whilst the programmes engage and inspire.

We have developed a range of ready-to-run training manuals called Knowledgeable, which are currently available in the subjects above. New ones are being developed all the time - so get in touch if you can't find the one you are looking for.

To download our full brochure please click here.