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telephone sales skills



related programmes: sales essentials | selling skills for professionals

Telephone Sales Skills Essentials

Sales Training from Righttrack This one day telephone sales skills essentials training programme focuses on developing the core skills needed to create, nurture and close sales over the telephone.

Programme Content

This programme can also be customised to your company so get in touch and we will provide you with a specific programme just for you.

Telephone sales - what will make you a success?

  • Your telephone image
    Making the right first impression - voice, words and attitude - the key ingredients
  • Getting to the decision maker
    Reaching the right person - dealing with the gatekeeper

Initial Contact

  • Reasons why clients should speak to a sales person
  • The WIIFM principle

Communication skills

  • Using the right language and phrases
  • Asking the right questions
  • Listening actively
  • Summarising skills

What makes your company different to its competitors?

  • Unique selling points
  • Using features, benefits and advantages
  • Recognising and responding to buying signals

Closing the sale

  • Selecting the appropriate closing technique
  • Closing with confidence

Objections & obstacles

  • Handling objections in a positive way
  • Being assertive

Maintaining positivity

  • Managing your mind - dealing with setbacks and negative behaviours