Communication skills, Effective Communication, Effective Communicator, Manager Training

Programme Content

A full understanding of the process of communication, so you can ensure that you eliminate the chance of misunderstanding or misinterpretation
An analysis of the different methods of communication used within organisations, so that you can be sure to choose the most effective medium in each case
Interesting and revealing approaches to using effective questioning and listening skills, so that you can gain the important information you need, with ease, whilst maintaining relationships and rapport
The ability to recognise and interpret non-verbal communication and body language to fully understand what is being said, and not said
An opportunity to assess your own body language and learn how to eliminate undesirable traits and habits in favour of desirable, effective ones.

The ability to deliver feedback accurately and in a way that is accepted, so that you can provide constructive support to others
How to adopt the use of positive language to motivate and encourage others, so that all your interactions are regarded as positive
An understanding of how your feelings influence your behaviours and the behaviours of others
Approaches to discovering those emotions that can lead to conflict between individuals, so that your communication does not trigger conflict in others
How to make meetings and briefings fun, yet effective opportunities for two-way communication
Support to develop a communications improvement plan for yourself and your work group