Interviewer Training, Recruitment, Appraisals, Performance, Discipline, Grievance

Programme Content

Understanding of different types of interview and the approaches for each one
Awareness of the consequences of ineffective interviewing
Awareness of the importance of being familiar with, and working to the organisation’s processes and procedures and legal requirements
A systematic approach to preparing an interview
Techniques in being objective in assessing candidates’ capability and suitability in selection interview situations
Skills to prepare specific questions for different interviews

Awareness of the types of questions that are inappropriate to ask in selection and other interviews
Practical sessions including questioning in interview simulations
Development to improve active listening skills
Awareness of body language as part of the skill of projective listening
Awareness of the importance of following organisational policies and procedures; in particular keeping records
Planning for future personal development in this area