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communication skills



Communication Skills

Ready-To-Run Training from RighttrackCommunication is the key to successful interactions for any graduate. The communication skills module demonstrates and teaches how to communicate concepts, thoughts, ideas and feelings with clarity, precision and impact.

Programme Content

  • An introduction to communication processes between groups and individuals, when it works and when it doesn't - and why
  • Action Learning Sets
  • An understanding of the methods of communication used by groups and individuals within the organisation. Which ones work well, which ones don't
  • A full command of the essentials of effective questioning skills and how to use them in the widest range of contexts
  • How to improve listening and reflective skills as a critical element of effective communication
  • An understanding of the use of body language in communication, and an ability to read and interpret the body language of others to aid communication
  • How to give and receive feedback to enhance communication flow with colleagues and within workgroups
  • How to use positive language to motivate and encourage others and what to do when performance drifts off course
  • How behaviour influences communication (Transactional Analysis) and how to apply appropriate behaviours to improve communication
  • Understanding your own influencing style and how you can encourage people to want to work with you
  • Creating a personal communication action plan for long-term improvement

...contact us to find out more