Communication Skills, Communication Training, Questioning, Listening

Programme Content

An introduction to communication processes between groups and individuals, when it works and when it doesn't - and why
Action Learning Sets
An understanding of the methods of communication used by groups and individuals within the organisation. Which ones work well, which ones don't
A full command of the essentials of effective questioning skills and how to use them in the widest range of contexts
How to improve listening and reflective skills as a critical element of effective communication
An understanding of the use of body language in communication, and an ability to read and interpret the body language of others to aid communication

How to give and receive feedback to enhance communication flow with colleagues and within workgroups
How to use positive language to motivate and encourage others and what to do when performance drifts off course
How behaviour influences communication (Transactional Analysis) and how to apply appropriate behaviours to improve communication
Understanding your own influencing style and how you can encourage people to want to work with you
Creating a personal communication action plan for long-term improvement