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- Definition of influence
- What make a good influencer?
- Appreciating the styles of influence
- Understanding your preferred approach
- Identifying influence behaviours in others
- Honing your personal approach
- Developing the most useful behaviours
- The value of actively listening
- Using the right questions
- Persuading with both logic and vision
- Appealing to different characters
- Identifying personal blocks to influencing
- Managing personal barriers
- Developing personal influence strategies
- Planned and reactive situations
- Personal action planning
- Stronger, more productive working relationships
- Less time wasted in debate
- Greater expediency in projects or tasks
- More efficient implementation of business change strategies
- Improved effectiveness of personal change
- Clearer written communication
- More precise verbal communication
- Less misunderstanding
- Reduced conflict and confrontation
- More productive meetings and conversations
- Clearer communication of objectives
- Clarity of needs and expectation
- Better relationships at work
- Improved personal motivation and team morale
- Immediate business impact
- Developing a working definition of influence
- Exploring the influencers in our lives, why and how they influence us
- Understanding the scope of our influence using the circle of influence
- Appreciating what we can and cannot influence
- Understanding the relationship between communication, influence and behaviour
- Identifying aggressive and passive behaviours and substituting their productive alternatives
- Applying influence styles; push & pull approaches; which is best; why, when & how?
- Exploring models of influence and how they apply in day-to-day situations
- Responding to what is happening in influence situations
- Using the verbal and non-verbal tools of communication in order to influence
- Using active listening as part of your influencing strategy
- How to formulate and ask the most appropriate questions in influence situations
- Understanding the causes of personal blocks and barriers
- Managing personal strengths and weaknesses
- Planning for influence situations
- Developing a personal action plan
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This 1-day influence skills programme aims to deliver a ‘toolkit’ of ideas and techniques that can be applied in day-to-day work situations when dealing with colleagues, customers and managers.