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face to face customer service



related programmes: general face-to-face customer service | 1-day telephone skills

Face-To-Face Customer Service Skills

Ready-To-Run Training from RighttrackThe focus of this one day face-to-face customer service training programme is on dealing with customers in a face-to-face capacity and on how to make the best possible impression.

Programme Content

  • The importance of customer service in organisations today. Recognising the importance of providing customer service excellence to both internal and external customers
  • A means of understanding different customer types, their needs and expectations, and how to meet the needs of each one (including internal customers)
  • The full range of communication skills relative to face-to-face customer transactions including:
    • It’s a matter of attitude
    • How to meet and greet customers and create rapport - initial contact
    • How to use your body language to communicate positively
    • Developing skills with the use of voice, words and inflexion
    • Professional interpersonal communication skills:
        • Questioning to get the full picture
        • Listening to build confidence and respect
        • Communicating positively
  • Making promises and owning completion of them

...contact us to find out more