<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>The Righttrack Blog</title>
	<atom:link href="http://www.righttrackconsultancy.co.uk/blog/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.righttrackconsultancy.co.uk/blog</link>
	<description>Training Issues, Topical New Stories, Things that amuse or annoy us</description>
	<lastBuildDate>Mon, 14 May 2012 10:15:14 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.2</generator>
		<item>
		<title>Experiential Workshops Can Address Generation Y Training Needs</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/05/14/experiential-workshops-can-address-generation-y-training-needs/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=experiential-workshops-can-address-generation-y-training-needs</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/05/14/experiential-workshops-can-address-generation-y-training-needs/#comments</comments>
		<pubDate>Mon, 14 May 2012 10:15:14 +0000</pubDate>
		<dc:creator>Righttrack</dc:creator>
				<category><![CDATA[Customer Service Training]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[Generation Y Training Needs]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=2196</guid>
		<description><![CDATA[The CIPD reports that employers are still clinging to outdated training methods. This means a reduction in effectiveness and return on investment. However, with limited resources and tight budgets there is little opportunity for many organisations to create new programmes of training. There is pressure to develop programmes that better fit the needs of Generation Y who demand faster paced, interactive and engaging learning events. So while the demand for group learning events remains, particularly [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/05/14/experiential-workshops-can-address-generation-y-training-needs/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FA Respect Campaign Being Destroyed From The Top</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/04/11/fa-respect-campaign-being-destroyed-from-the-top/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=fa-respect-campaign-being-destroyed-from-the-top</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/04/11/fa-respect-campaign-being-destroyed-from-the-top/#comments</comments>
		<pubDate>Wed, 11 Apr 2012 10:10:22 +0000</pubDate>
		<dc:creator>jon</dc:creator>
				<category><![CDATA[Equality and Diversity Training]]></category>
		<category><![CDATA[Racial Equality]]></category>
		<category><![CDATA[Alex Song]]></category>
		<category><![CDATA[Ashley Young]]></category>
		<category><![CDATA[FA Respect campaign]]></category>
		<category><![CDATA[Mario Balotelli]]></category>
		<category><![CDATA[Pepe Reina]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=2143</guid>
		<description><![CDATA[As a football fan I have followed with concern the gradual increase of what I (and I am sure many fans) see as cheating in Premiership football games. Over the last week I have seen numerous incidents that undermine the game: players diving with little or no contact to gain an award of a penalty and get opposition players sent off or booked; a player pretending to have been head-butted in order to get a [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/04/11/fa-respect-campaign-being-destroyed-from-the-top/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Which? exposes failings in home care system</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/04/04/which-exposes-failings-in-home-care-system/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=which-exposes-failings-in-home-care-system</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/04/04/which-exposes-failings-in-home-care-system/#comments</comments>
		<pubDate>Wed, 04 Apr 2012 15:23:59 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
				<category><![CDATA[Age Equality]]></category>
		<category><![CDATA[Equality and Diversity Training]]></category>
		<category><![CDATA[Respect Agenda]]></category>
		<category><![CDATA[Home care for elderly]]></category>
		<category><![CDATA[National Pensioners Convention’s Dignity Code]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=2117</guid>
		<description><![CDATA[The most recent issue of Which? is helping to sustain the debate about treating one another with Dignity and Respect.  It brings home the concerns that are in the forefront of everyone’s mind that has need for assistance in their day to day living, or who has a relative in receipt of home care. It seems clear that far too many of those in need of care through the public sector are not being treated [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/04/04/which-exposes-failings-in-home-care-system/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Home care for elderly missing the mark</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/03/16/home-care-for-elderly-missing-the-mark/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=home-care-for-elderly-missing-the-mark</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/03/16/home-care-for-elderly-missing-the-mark/#comments</comments>
		<pubDate>Fri, 16 Mar 2012 16:39:50 +0000</pubDate>
		<dc:creator>jon</dc:creator>
				<category><![CDATA[Age Equality]]></category>
		<category><![CDATA[Equality and Diversity Training]]></category>
		<category><![CDATA[Care Quality Commission (CQC)]]></category>
		<category><![CDATA[Home care for elderly]]></category>
		<category><![CDATA[National Pensioners Convention’s Dignity Code]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=2102</guid>
		<description><![CDATA[A recent Which? undercover investigation into home care for elderly people has not painted a flattering picture of the care received. Which? found a significant number of examples of poor care alongside some examples of carers going the extra mile to give excellent service. Reading past the &#8220;Shocking failings in home care&#8221; headline of the Which? press release, the majority of the issues raised were related to missed or rushed visits. We can all imagine [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/03/16/home-care-for-elderly-missing-the-mark/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Equality Act 2010 &#8211; Section 149 specific duties now requires public sector organisations to publish equality objectives</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/03/09/equality-act-2010-section-149-specific-duties-now-requires-public-sector-organisations-to-publish-equality-objectives/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=equality-act-2010-section-149-specific-duties-now-requires-public-sector-organisations-to-publish-equality-objectives</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/03/09/equality-act-2010-section-149-specific-duties-now-requires-public-sector-organisations-to-publish-equality-objectives/#comments</comments>
		<pubDate>Fri, 09 Mar 2012 16:19:58 +0000</pubDate>
		<dc:creator>jon</dc:creator>
				<category><![CDATA[Equality Act 2010]]></category>
		<category><![CDATA[Equality and Diversity Training]]></category>
		<category><![CDATA[NHS reforms]]></category>
		<category><![CDATA[CCG]]></category>
		<category><![CDATA[Clinical Commissioning Groups]]></category>
		<category><![CDATA[Equality Act 2010 (Specific Duties) Regulations 2011]]></category>
		<category><![CDATA[Equality Delivery System (EDS)]]></category>
		<category><![CDATA[NHS Commissioning Board]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=2059</guid>
		<description><![CDATA[Whilst the Equality Act 2010 has been with us for some time, there are still areas where the legislation’s impact is only just starting to feed through. One aspect that was recently introduced is the Equality Act specific duties required of public sector bodies relating to Section 149 of the Act. The specific duties require all public sector organisations to publish equality compliance reports annually and equality objectives every 4 years, starting from  6th April [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/03/09/equality-act-2010-section-149-specific-duties-now-requires-public-sector-organisations-to-publish-equality-objectives/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service: Football club fails to score with casual fans</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/03/08/customer-service-football-club-fails-to-score-with-casual-fans/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=customer-service-football-club-fails-to-score-with-casual-fans</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/03/08/customer-service-football-club-fails-to-score-with-casual-fans/#comments</comments>
		<pubDate>Thu, 08 Mar 2012 10:32:07 +0000</pubDate>
		<dc:creator>jon</dc:creator>
				<category><![CDATA[Customer Service Training]]></category>
		<category><![CDATA[Improving Customer Service]]></category>
		<category><![CDATA[Birmingham City FC]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=2045</guid>
		<description><![CDATA[Given that football attendances have been declining over the last few years it is somewhat of a surprise that football clubs do not bother catering for the casual spectator. A recent experience at Birmingham City Football Club makes me realise how out of touch some clubs have become with their potential customers, with an approach to customer service which is far removed from what is considered best practice. Situation Birmingham City FC, are chasing a [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/03/08/customer-service-football-club-fails-to-score-with-casual-fans/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Launch of National Pensioners Convention Dignity Code For OAP&#8217;s Is The Way Forward</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/24/national-pensioners-convension-dignity-code/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=national-pensioners-convension-dignity-code</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/24/national-pensioners-convension-dignity-code/#comments</comments>
		<pubDate>Fri, 24 Feb 2012 10:17:10 +0000</pubDate>
		<dc:creator>jon</dc:creator>
				<category><![CDATA[Age Equality]]></category>
		<category><![CDATA[Equality and Diversity Training]]></category>
		<category><![CDATA[David Cameron]]></category>
		<category><![CDATA[Liz Kendall]]></category>
		<category><![CDATA[National Pensioners Convention’s Dignity Code]]></category>
		<category><![CDATA[Paul Burstow]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=2022</guid>
		<description><![CDATA[It was encouraging to see the cross party political support for the launch, on the 22nd February, of the National Pensioners Convention&#8217;s Dignity Code. The new code, which aims to uphold the rights and maintain the personal dignity of older people, was launched with a letter in the Daily Telegraph signed by (amongst others) the care minister Paul Burstow and his Labour shadow, Liz Kendall. It is a breath of fresh air that we have [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/24/national-pensioners-convension-dignity-code/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Face To Face Selling And Use Of Technology</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/21/face-to-face-selling-and-use-of-technology/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=face-to-face-selling-and-use-of-technology</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/21/face-to-face-selling-and-use-of-technology/#comments</comments>
		<pubDate>Tue, 21 Feb 2012 16:34:27 +0000</pubDate>
		<dc:creator>kasmin</dc:creator>
				<category><![CDATA[Sales Training]]></category>
		<category><![CDATA[Face to face selling]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=2010</guid>
		<description><![CDATA[A couple of weeks ago I wrote a blog regarding the use of e-learning based product knowledge within face to face selling situations. I made specific reference to the use of technology whilst selling products within a showroom or branch environment. I thought it might be useful to explore how skills and the use of innovative e-learning can be combined to enhance the customer purchasing experience and encourage more sales. I have structured the information [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/21/face-to-face-selling-and-use-of-technology/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>An Example of Leadership Training Results</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/15/an-example-of-leadership-training-results/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=an-example-of-leadership-training-results</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/15/an-example-of-leadership-training-results/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 17:07:16 +0000</pubDate>
		<dc:creator>jon</dc:creator>
				<category><![CDATA[Leadership Training]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[Leadership Training Results]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=1962</guid>
		<description><![CDATA[When planning to spend money on training it is important for HR teams to consider what the assumed benefits for their organisation will be and how results will be measured.   Clearly, every organisation will have an individual context to its training. This article presents a recent analysis of a leadership training programme run for an anonymous organisation, as a guide to HR departments on what can be realistically achieved in practice. Background to Organisation [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/15/an-example-of-leadership-training-results/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Management Training Costs</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/14/management-training-costs/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=management-training-costs</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/14/management-training-costs/#comments</comments>
		<pubDate>Tue, 14 Feb 2012 08:59:29 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
				<category><![CDATA[Leadership Training]]></category>
		<category><![CDATA[Management Development Training]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[Management Training Costs]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=1918</guid>
		<description><![CDATA[Those companies that no longer invest adequate time and money in management training in these times of austerity are almost certainly starting to lose ground and business. The Managing Director of a  specialist contracting company related how his views had changed on management training costs after a recent review meeting with one of his most important clients, a major retail group. The review meeting assessed the work his company had completed over the last year, [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/14/management-training-costs/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

