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	<title>The Righttrack Blog</title>
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	<link>http://www.righttrackconsultancy.co.uk/blog</link>
	<description>Training Issues, Topical New Stories, Things that amuse or annoy us</description>
	<lastBuildDate>Tue, 21 Feb 2012 16:34:27 +0000</lastBuildDate>
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		<title>Face To Face Selling And Use Of Technology</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/21/face-to-face-selling-and-use-of-technology/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=face-to-face-selling-and-use-of-technology</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/21/face-to-face-selling-and-use-of-technology/#comments</comments>
		<pubDate>Tue, 21 Feb 2012 16:34:27 +0000</pubDate>
		<dc:creator>Righttrack</dc:creator>
				<category><![CDATA[Sales Training]]></category>
		<category><![CDATA[Face to face selling]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=2010</guid>
		<description><![CDATA[A couple of weeks ago I wrote a blog regarding the use of e-learning based product knowledge within face to face selling situations. I made specific reference to the use of technology whilst selling products within a showroom or branch environment. I thought it might be useful to explore how skills and the use of innovative e-learning can be combined to enhance the customer purchasing experience and encourage more sales. I have structured the information [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>An Example of Leadership Training Results</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/15/an-example-of-leadership-training-results/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=an-example-of-leadership-training-results</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/15/an-example-of-leadership-training-results/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 17:07:16 +0000</pubDate>
		<dc:creator>jon</dc:creator>
				<category><![CDATA[Leadership Training]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[Leadership Training Results]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=1962</guid>
		<description><![CDATA[When planning to spend money on training it is important for HR teams to consider what the assumed benefits for their organisation will be and how results will be measured.   Clearly, every organisation will have an individual context to its training. This article presents a recent analysis of a leadership training programme run for an anonymous organisation, as a guide to HR departments on what can be realistically achieved in practice. Background to Organisation [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/15/an-example-of-leadership-training-results/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Management Training Costs</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/14/management-training-costs/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=management-training-costs</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/14/management-training-costs/#comments</comments>
		<pubDate>Tue, 14 Feb 2012 08:59:29 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
				<category><![CDATA[Leadership Training]]></category>
		<category><![CDATA[Management Development Training]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[Management Training Costs]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=1918</guid>
		<description><![CDATA[Those companies that no longer invest adequate time and money in management training in these times of austerity are almost certainly starting to lose ground and business. The Managing Director of a  specialist contracting company related how his views had changed on management training costs after a recent review meeting with one of his most important clients, a major retail group. The review meeting assessed the work his company had completed over the last year, [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/14/management-training-costs/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Customer Complaints Handling Revisited</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/13/customer-complaints-handling-revisited/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=customer-complaints-handling-revisited</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/13/customer-complaints-handling-revisited/#comments</comments>
		<pubDate>Mon, 13 Feb 2012 11:38:53 +0000</pubDate>
		<dc:creator>kasmin</dc:creator>
				<category><![CDATA[Customer Complaints Handling]]></category>
		<category><![CDATA[Customer Service Training]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=1914</guid>
		<description><![CDATA[Last week I blogged on how many good restaurants, as part of their customer complaints handling procedures, are so keen to write off the bill if a meal or service has been less than perfect. I debated whether in fact it can cause a customer embarrassment and not necessary improve the reputation of the restaurant in the eyes of that customer. Well, just as I was thinking about this week and subjects to blog about, it [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Sales Training: Clumsy Telephone Lead Generation Can Damage Your Reputation</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/10/sales-training-clumsy-telephone-lead-generation-can-damage-your-reputation/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=sales-training-clumsy-telephone-lead-generation-can-damage-your-reputation</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/10/sales-training-clumsy-telephone-lead-generation-can-damage-your-reputation/#comments</comments>
		<pubDate>Fri, 10 Feb 2012 09:34:31 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
				<category><![CDATA[Sales Training]]></category>
		<category><![CDATA[Telephone selling]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=1898</guid>
		<description><![CDATA[Using the phone can be a very effective way to generate qualified sales leads. However it is important to consider the impact that untrained sales people can have on your brand, when calling companies canvassing for business. A good example of this comes from Righttrack&#8217;s own recent experience.  We got a call from &#8220;Raymond&#8221; (I won&#8217;t mention his last name or the company he works for as I don&#8217;t know the full background). Suffice it to [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/10/sales-training-clumsy-telephone-lead-generation-can-damage-your-reputation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Customer Complaint Handling In The Hospitality Sector</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/07/customer-complaint-handling-in-the-hospitality-sector/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=customer-complaint-handling-in-the-hospitality-sector</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/07/customer-complaint-handling-in-the-hospitality-sector/#comments</comments>
		<pubDate>Tue, 07 Feb 2012 15:14:58 +0000</pubDate>
		<dc:creator>kasmin</dc:creator>
				<category><![CDATA[Customer Complaints Handling]]></category>
		<category><![CDATA[Customer Service Training]]></category>
		<category><![CDATA[Customer complaint]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=1887</guid>
		<description><![CDATA[During a client meeting this week to discuss customer service training in the hospitality sector, the client operations manager was keen to be involved. The conversation turn to the importance of customer service policies as well as customer service training, and the need to have appropriate policies which did not have a negative impact on the customer. We discussed how to deal with a diner who has a customer complaint. Many restaurants and hotels in [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/07/customer-complaint-handling-in-the-hospitality-sector/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Equality and Diversity Awareness for Managers and Staff</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/07/equality-and-diversity-awareness-for-managers-and-staff/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=equality-and-diversity-awareness-for-managers-and-staff</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/07/equality-and-diversity-awareness-for-managers-and-staff/#comments</comments>
		<pubDate>Tue, 07 Feb 2012 09:53:45 +0000</pubDate>
		<dc:creator>Claudia</dc:creator>
				<category><![CDATA[Equality and Diversity Awareness]]></category>
		<category><![CDATA[Equality and Diversity Training]]></category>
		<category><![CDATA[Managers and staff]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=1872</guid>
		<description><![CDATA[&#160; Standard one or amended half day Equality and Diversity training programmes are designed to provide those attending with a basic knowledge and awareness to appreciate equality and diversity issues in the workplace and recognise the part they have to play in respecting and driving it; it is after all an issue for everyone no matter what their role.  It is important to touch on the equality law so everyone is aware of accountability but what [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/07/equality-and-diversity-awareness-for-managers-and-staff/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Tough Times: Motivation At Work</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/06/tough-times-motivation-at-work/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=tough-times-motivation-at-work</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/06/tough-times-motivation-at-work/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 17:12:37 +0000</pubDate>
		<dc:creator>kasmin</dc:creator>
				<category><![CDATA[Management Training]]></category>
		<category><![CDATA[Managing Under Pressure]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[Motivation at work]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=1864</guid>
		<description><![CDATA[Whilst many private companies have barely been affected by the economic climate of the last three years, many have found their market sector a real challenge. For some, it’s been a three year battle just to hang on and maintain their businesses in some form or other. Working on the back foot and dealing with challenge after challenge over such a long period of time is having an impact on the management teams of these, mainly [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/06/tough-times-motivation-at-work/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Train the Trainer Structured and Cautious Delegates</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/03/train-the-trainer-structured-and-cautious-delegates/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=train-the-trainer-structured-and-cautious-delegates</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/03/train-the-trainer-structured-and-cautious-delegates/#comments</comments>
		<pubDate>Fri, 03 Feb 2012 06:00:46 +0000</pubDate>
		<dc:creator>kasmin</dc:creator>
				<category><![CDATA[Train the trainer training]]></category>
		<category><![CDATA[iMA]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=1670</guid>
		<description><![CDATA[&#160; Carrying on with the theme of the usefulness of using the iMA questionnaire, created by James Knight, to assist both delegates and lead trainers during train the trainer programmes. This blog features the last of the categories, High Greens. The characteristics of High Greens are: Serious / Persistent / Orderly Perfectionistic Seeks facts and data “Show me” attitude Structured and organized Asks detailed questions Wants to be right and therefore relies on data collection [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/03/train-the-trainer-structured-and-cautious-delegates/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Sales skills can suffer when using technology</title>
		<link>http://www.righttrackconsultancy.co.uk/blog/2012/02/02/sales-skills-suffer-technology/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=sales-skills-suffer-technology</link>
		<comments>http://www.righttrackconsultancy.co.uk/blog/2012/02/02/sales-skills-suffer-technology/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 10:02:25 +0000</pubDate>
		<dc:creator>kasmin</dc:creator>
				<category><![CDATA[Sales Skills]]></category>
		<category><![CDATA[Sales Training]]></category>
		<category><![CDATA[Face to face sales]]></category>
		<category><![CDATA[Using technology in sales situations]]></category>

		<guid isPermaLink="false">http://www.righttrackconsultancy.co.uk/blog/?p=1843</guid>
		<description><![CDATA[Last week I attended the Learning Technologies exhibition at Olympia and I was delighted to see a range of companies providing off the shelf and bespoke e-learning for use on computers, iPads and mobiles. Many of the examples being exhibited were for development of those in sales roles. In this field, there appears to be a leaning towards multiple purpose e-learning, to educate both the sales representative, to boost sales skills when selling face to [...]]]></description>
		<wfw:commentRss>http://www.righttrackconsultancy.co.uk/blog/2012/02/02/sales-skills-suffer-technology/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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