One question that frequently comes up during train the trainer programmes is ‘are trainers supposed to be experts’? For those with experience of the training world, the answer is obviously ‘no’; however, it does come as a bit of a shock to some new to training, but when all is explained the answer is usually understood.
For me the more poignant question is ‘should trainers be the centre of attention’? During a recent train the trainer programme this was debated. An inexperienced trainer put forward the argument that if a trainer was to be ‘entertaining’ and inspire others to learn; and had to be knowledgeable and fun to ‘watch’, then surely they needed to be the centre of attention. I could see their point and although I didn’t agree, I have reflected on their comments.
The real purpose of a trainer is to help people develop, whether in skills, knowledge and / or changing of behaviours. An effective trainer needs to create an inspiring atmosphere conducive to learning without performing to the group. Trainer’s are not necessarily there to be liked, but you show me a trainer that isn’t liked and I will show you evidence of a failed programme. An effective trainer needs to be knowledgeable, but without ever sounding like a ‘know-all’, delegates need to be confident that when they scratch the surface, a trainer’s knowledge is there for the sharing. An effective trainer needs to have both feet on the floor. When writing this blog, I reviewed just a few of the positive comments received for one trainer which included:
- I would like to thank you for the nourishment I have received – I have learned so much
- The trainer was amazing and really helped me to understand a different approach
- This trainer has changed by life – I can’t believe what I did yesterday
I could go on. When you read so many positive statements received from delegates regarding the skills of a trainer, is it hardly surprising that some trainers do develop an ego. As a trainer, keeping your feet on the floor is essential, but being centre of the floor is a real no no. Delegates must always be the centre of our universe.
By Kasmin Cooney | Righttrack’s Managing Director