generic interviewing

Get in touch to design your in-company programme, which can include:

Interviews in Context

• Types of interview in the work place including appraisal, discipline/grievance, selection
• The role of company policies and procedures (client specific)
• Awareness of the latest legislation for all three interview types

Interview Content and Approach

• The balance of communication skills used during an interview
• Initial impressions and their influence
• Types of question and their outcomes
• Questioning techniques
• Active listening to build rapport
• Non-verbal signals
• Remaining objective
• Keeping accurate records
• Complying with the law
• Communicating next steps
• Closing positively

Planning and Preparation

• Structures for different types of interview
• Creating an appropriate environment for different types of interview
• The importance of time management and organisation skills
• Administration
• Gathering the facts
• Setting objectives
• Communicating the process with the interviewee

Post-Interview Activities

• Keeping everyone informed of actions
• Data storage and other administrations including data protection
• Monitoring outcomes
• When to offer post-interview feedback

...contact us to find out more