performance management programmes

The scenario used in this example is called ‘marktelco’ and has been designed to specifically focus on the importance of meaningful performance management within the organisation.

Delegates are introduced to a fictitious organisation, complete with structure chart, products and services, history and departmental functions. The detail extends to the achievements of each department against target and the performance of each individual.

Depending on numbers, delegates work individually, or in small groups, assessing the performance of each individual and discussing how to deal with their on-going performance management and appraisal interviews.

The scenario mirrors all the issues found in a real organisation. Scenario detail can be amended to further mirror the client organisation’s own performance management and appraisal systems.

The scenario itself runs over one and a half days, is very fast moving and engaging. The focus is on:

• The importance of performance management in the whole people management picture
• The different components of performance management
• Evaluating performance – methods and techniques
• Involving third parties in the performance management cycle
• Planning an appraisal interview or performance interview
• The importance of keeping records
• Using technology in the performance management cycle/appraisal process
• Giving positive and negative feedback
• Handling excellent performers
• Handling poor performance
• The importance of keeping records

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