customer service

To view the programme outlines click on the links below:

• Call Centre Development
• Complaints Handling & Influencing Skills
• Customer Service - Telephone Skills
• Developing A Customer Focus Approach
• General Face-To-Face Customer Service
• Visitor Experience Development

Whether for customer service or visitor experience development, Righttrack options for both these two similar yet distinctly different customer focussed areas are varied. Many choices are training room based, other options can be found amongst the experiential section.

Many clients demand a more unique approach and want something never seen before. This we can do - in fact this is what really excites us - doing something that has never been done before. We recently designed a visitor experience programme that was set in St.Mark's Square, Venice. A programme with a real 'wow' factor that produced amazing results and delighted the project sponsors.

So if you are looking for 'wow' in your customer service or visitor experience training programmes, we can do it, but you'll never hear us say 'have a nice day'.

All customer service programmes, as with every Righttrack programme, has Righttrack Delegate Membership to enable delegates to come back to their trainer after the programme to clarify any queries or questions.

Want a ready-to-run programme? To view our collection of ready-to-run programmes please click here or to download our full brochure please click on the link. Did you also know we did management training.