Get in touch to design your in-company programme, which can include:

Communication Models

  • Application of models
  • Feedback process
  • Evaluating communication effectiveness
  • Selecting communication channels
  • Inter-personal versus intra-personal communication

Non-Verbal Skills and Techniques

  • The power of body language
  • Initial impressions
  • Personal impact

Questioning Skills

  • Funnelling technique
  • Selecting the right type of question to meet the desired outcome
  • Using questions to clarify understanding

Written Communication

  • Identifying and avoiding the common pitfalls
  • Writing with clarity, conciseness and courtesy
  • Structuring effective and efficient reports
  • E-mail etiquette
  • Writing proposals to win business

Verbal Skills and Techniques

  • The impact of words & tonality
  • Telephone communication
  • Influencing skills
  • Push and Pull techniques

Listening Skills

  • Empathic listening
  • Reflective responses
  • Creating an active listening environment

Behaviour and Communication

  • Assertive, aggressive and passive communication styles and the impact of each
  • Values and beliefs linked to behaviour
  • Positive communication using transactional analysis

...contact us to find out more