business writing skills

Get in touch to design your in-company programme, which can include:

Business Communication

• Selecting the appropriate method of communication – when is a letter or email the best form of communication
• Identifying & avoiding the common pitfalls in writing to customers and colleagues
• Preparing emails – structure, content & general things to avoid
• Email Etiquette
  

Structuring letters

• Being clear about what message you want to convey
• Putting yourself in the shoes of the recipient
• Organising a logical sequence
• Selecting from prepared letters and paragraph

• Formats for letters, emails and memos
• Customising content to suit the recipient
• Proposing solutions to unresolved issues

• Adopting a consistent & effective approach
• Developing layout and presentation to maximise impact

Communication

• Use of business language in business communications, how to locate appropriate alternative words or phrases to assist in ‘professionalising’ a letter/email
• Punctuation
• Proof reading
• Spelling – How to remember spellings

...contact us to find out more