Customer Service Training

Steve McManus

Steve’s personality and skill combine to make him an inspiring customer service learning and development facilitator and consultant. He instinctively tailors his approach to individuals, building rapport and trust thus creating an open learning environment. Through engaging with his audience, Steve is able to take people out of their comfort zone and challenge delegates to explore ways in which they can take responsibility for nurturing a Customer Service Excellence culture in their organisation. Ownership and enthusiasm with an individual quickly translates to progress on an organisational level.

Steve’s came into Learning & Development role as an Internal Development Consultant in the fast-paced environment of the Boots Group. 17 years later, he uses his wealth of practical and theoretical experience to help people change.

The passion and drive Steve injects into his training is contagious; delegates leave the experience eager to implement action plans and introduce new skills into their day-to-day work. The impact Steve creates is simply electric.