Customer Service Training

Karen Russell

Karen has spent many hours working closely with organisations to instil a customer service culture amongst staff and managers.

Karen’s staggering results rest on her ability to understand and relate to the challenges faced by delegates. She feels strongly that we all have what it takes to deliver Customer Service Excellence, if only delegates take the time to understand what that means to our customers and recognise what each individual’s contribution means to the big picture.

She enjoys working with delegates to increase their self-awareness and working with them to find ways of achieving long-lasting, positive outcomes, both for themselves and for their organisation.

Karen believes in making her customer service training fun and interactive. She works hard to help delegates view the service they are currently delivering from a customer’s perspective; she encourages groups to develop action plans that outline the journey to bettering that service. She always adopts a practical approach, seeking behavioural changes that will help delegates achieve their full potential.