Customer Service Training

Graham Proud

Having worked in customer service and management roles in his earlier career he is able to relate fully to all those who attend his customer service workshops.

Graham has worked in this field of learning and development for over 13 years, during which time he has helped many individuals both in the UK and internationally to develop their ability to reach their full potential and add value.

Graham focuses on helping his clients and delegates find solutions to challenging situations and loves to see people at varying levels within their businesses, learning new skills and operating to the best of their ability; for themselves as well as for the organisation.

It is not only his practical understanding of how customer service techniques and knowledge are applied in the real world to gain improvements, it is also his engaging and supportive style that means he delivers consistent results.