Social Housing Training

Client requirement

This major player in the social housing sector required a management and leadership development programme completely bespoke to reflect their distinctive management culture, competency framework and vision for the future. The requirement was for a practical, modular programme to extend the learning over a six to nine month period. The client was keen to have this programme designed for all levels of management including the directors and to have it endorsed with ILM approval.

Solution

Righttrack worked in partnership with the client to design and implement a comprehensive ILM Approved programme which consisted of pre programme assessments, individual pre programme feedback, as well as three, two day modules. The first module was based on experiential learning techniques and was designed to encourage managers to understand individual comfort zones and to see where they could move the boundaries. This involved delegate groups in living and working within a specifically prepared scenario outdoors over a two day period. The outcomes were thoroughly reviewed and linked with each delegate's pre programme assessment. Delegates went on to attend two further, training room based modules. Each module was linked with a practical work based assignment, designed to help delegates transfer the learning from the training room to the work environment. Throughout the development period, delegates were provided with one to one coaching. The development programme was completed with a wonderful graduation ceremony where delegates received their ILM Awards and celebrated what they had learned from the programme.

Result

The programme ran for 3 years and all levels of management attended. The programme was also amended to ensure it was appropriate for new starters and those with management potential. The outcomes included; better skilled man managers, improved departmental communication, an improved awareness of team work and communication and the establishment of a common management language within the organisation.

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Client requirement

Berneslai Homes was seeking to work with external consultants to provide a bespoke Strategic Managers Leadership Development Programme, designed to meet the objectives of the organisation and meet individual development needs. The aim of the programme was to embed the organisation’s leadership competencies and develop the competency of managers to demonstrate the skill set.

Solution

Righttrack worked in partnership with Berneslai Homes and developed a programme designed to reflect the organisation’s values, corporate mission, leadership competencies and organisational strategic objectives.

The programme was structured as four, two-day modules preceded by a launch event. All modules were highly interactive, participative and pragmatic, drawing on delegates’ experiences as well as sharing new concepts and knowledge. Following each module delegates implemented a practical, work based assignment which related directly to the module content and individuals’ roles.

The programme was approved and recognised by the Institute of Leadership and Management.

Result

The whole development intervention was extremely well received by all delegates who embraced the modules with enthusiasm. As the modules were delivered progress was measured by the outcomes of each assignment and the impact each had on the organisation. In addition, a 360 degree questionnaire was issued at the start of the project and then on completion which showed an overall 18% increase in leadership skills as observed by line managers and direct reports of those attending.

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Client requirement

Walsall Housing Group (whg) was created resulting from the Midland’s largest and most successful transfer of social housing. The group has made considerable investment in improving services and customers’ satisfaction has doubled over the last six years. It continues to have a central role in driving the regeneration of the borough.

The executive identified the need for a consultancy to work with all its leaders to develop a change programme that will enable them to deliver the 2011 to 2014 corporate plan.

Solution

We started by spending time with the strategic leadership team to fully understand the organisation and the challenges for the future. Progressively, and working very closely with them, we have developed the seven phases of their change programme.

These include development for the executive team, engagement of the wider management population, building the change team, and change plan. With these phases in place, a programme to develop leadership capability will prepare the management population to engage all whg colleagues in the making the change plan happen.

Result

The whg executive is now well advanced on the journey to develop each phase of the change plan. They are coordinating closely to engage the management team who report to them and are creating conditions to drive the change agenda and the next phases. The programme is also linking with the move to a new £9m BREEAM Excellent town office later in 2011 and all the changes that will bring.

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