Management Training

Our wealth of management training solutions range from short ready-to-go management training programmes through to long-term bespoke modular management development projects. Find out more by visiting our core management training section or our skill-building management training section.

Leadership training - Righttrack's leadership solutions cover the needs of every type of audience, from Strategic Leadership to Leading your Team for supervisory management. Investing in leadership development for leaders in your organisation ensures that they have the knowledge, skills and confidence to make a real difference. We also have a range of ILM management and leadership programmes.

Customer Service Training

Righttrack’s customer services training and visitor experience solutions are acknowledged to be highly effective; they are built on the in-depth experience acquired across virtually every industry sector. Whether you are looking for a Ready-to-Go Customer Service Training programme or you need to put the “wow” into your customer service team using our bespoke visitor experience training, we can help.

Righttrack’s full portfolio of courses and workshops includes face-to-face customer service, telephone skills and customer focus workshops for front line, supervisory and management groups. As with all of our programmes, they can be tailored to suit your organisation, your industry and your delegates. To find out more, visit our bespoke customer service section.

Sales Training

We have developed two approaches to our sales training solutions. The first is a range of standard and bespoke sales training programmes developed for consumer and b-2-b sales. These include face-to-face and telephone sales and extend to operational and strategic sales management courses. The second are our sales consultancy services, which are unparalled, complete sales training and development methodologies for sales organisations and departments.

Our sales solutions have proved successful in both large and small organisations in manufacturing, technology, services, capital equipment and consumables. If a qualification is needed, we also have a selection of ILM approved sales programmes.

The responsible business section of our portfolio is a much broader subject than it was only a few years ago. It comprises a range of courses to complement the foundation diversity training programme. These include bullying and harassment, cultural awareness, behaving positively at work and equality & diversity training, through to strategic workshops on diversity including impact assessment content.

While there is a requirement for some organisations to show that effective diversity and inclusion training and development is provided to employees, others embrace it more deeply as they have identified the real benefits it brings. To find out more see the responsible business section.